We have problems with the new version of tema

This topic has 4 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

  • Avatar: montse
    montse
    Participant
    May 8, 2023 at 15:14

    the error say: C’è stato un errore durante l’aggiornamento di XStore: Il pacchetto non può essere installato. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 15:19

    Hello, Montse,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please follow next steps:
    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

    You may try to update the theme after that and you should not face any issue.

    Or do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Best Regards,
    8Theme’s Team

    Avatar: montse
    montse
    Participant
    May 8, 2023 at 15:25

    I do, but I have the same problem 🙁
    what I can do?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 15:35

    Hello, Montse,

    Thank you for your response.

    It seems you do not want to do an update manually via FTP. In this case please provide temporary wp-admin access and your purchase code via the Private Content area, so we try this solution https://prnt.sc/_sYQ64DPD_Az on your site.

    Best Regards,
    8Theme’s Team

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.