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We have problems with the template fonts

This topic has 17 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

montse

Participant

July 5, 2022 at 11:30

we have problems with the template fonts “catamaran” , with safari we see it well we see it badly with chrome

Please, contact administrator
for this information.

#328881 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

16 Answers

Rose Tyler

Support staff

July 5, 2022 at 11:37

Hello,

Connect to your site using FTP and remove wp-content/fonts/catamaran/ folder. After that go to Theme Options > Typography > re-select font and save settings.

Regards

#328883 Copied

montse

Participant

July 5, 2022 at 14:03

we deleted the folder, we changed typografy but we still have the same problem

#328897 Copied

Rose Tyler

Support staff

July 5, 2022 at 14:09

Hello,

Could you provide temporary wp-admin and FTP access?

Regards

#328900 Copied

montse

Participant

July 5, 2022 at 14:34

access

Please contact administrator
for this information.

#328913 Copied

montse

Participant

July 5, 2022 at 14:44

FTP access

Please contact administrator
for this information.

#328915 Copied

Rose Tyler

Support staff

July 5, 2022 at 14:50

Hello,

We need FTP host, FTP username and FTP pass.

Regards

#328919 Copied

montse

Participant

July 5, 2022 at 15:33

ftp host

Please contact administrator
for this information.

#328921 Copied

Olga Barlow

Support staff

July 5, 2022 at 17:31

Hello,

Check now, please.

Regards

#328936 Copied

montse

Participant

July 5, 2022 at 17:43

cache

Please contact administrator
for this information.

#328938 Copied

Olga Barlow

Support staff

July 5, 2022 at 17:47

Hello,

Here is what I see https://gyazo.com/24a1f3c798118cc0ef45935f51183c47
It seems ok, nope?

Regards

#328940 Copied

montse

Participant

July 5, 2022 at 17:51

yes is perfect, thank you very very much!!!!!!!

#328941 Copied

Olga Barlow

Support staff

July 5, 2022 at 18:14

Hello,

You are welcome.

Regards

#328942 Copied

montse

Participant

July 6, 2022 at 16:44

unfortunately with Chrome, we keep seeing the site with the wrong font

Please contact administrator
for this information.

#329038 Copied

Olga Barlow

Support staff

July 6, 2022 at 17:18

Hello,

Try to clear browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

Do you still have a problem with font after that?

Regards

#329042 Copied

montse

Participant

July 6, 2022 at 17:57

you are magic!!!!! thank you very very much!!! now is ok!!!!!!

#329047 Copied

Olga Barlow

Support staff

July 6, 2022 at 18:42

Hello,

You are welcome.

Regards

#329052 Copied
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