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Web slow…..Please help me, the site is very slow

This topic has 70 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

Rose Tyler

Support staff

February 17, 2022 at 14:02

We did nothing, just wanted to open the site and > https://prnt.sc/26xmb2l
Have you changed anything? Is the site available for you?

Regards

#317523 Copied

tiger

Participant

February 17, 2022 at 14:34

Yes, the problem has been resolved

I want to know something about this site again autoptimize plugin The cash is filled 100% within 12 hours without using the site

This was not on a site. What is the reason and how to fix?

#317537 Copied

tiger

Participant

February 18, 2022 at 14:43

https://prnt.sc/TGwTJOdyUW_E

Hello, see how it looks on mobile
How to fix this thing and keep it away from the cache optimization program
Or How to extract a code that is removed from the cache CCS Or JS
Please let me know about this

#317673 Copied

Rose Tyler

Support staff

February 18, 2022 at 17:06

Hello,

Please try solution from this topic – https://www.8theme.com/topic/urgenttttt-please-help-meeeeeee-very-urgent/#post-314369

Regards

#317719 Copied

tiger

Participant

February 19, 2022 at 09:10

I didn’t find what you said, can you explain the picture?
https://prnt.sc/pLp3GRfwSoiD
Is this what you mean or something else, what should I do?.

#317794 Copied

Rose Tyler

Support staff

February 19, 2022 at 11:57

Yes, try to disable this option – https://gyazo.com/b3e19d96e9f19a119ea6e6a0ea4ab4bb , clear cache of mobile browser and check.

Regards

#317807 Copied

tiger

Participant

February 19, 2022 at 13:20

Yes, the problem is solved, thank you very much
https://prnt.sc/NClOF0HDixhF
I like this good thing you made the new email
. Can I also send customers something like this? Is it available in my theme? Tell me what is the method please

#317813 Copied

Rose Tyler

Support staff

February 19, 2022 at 14:06

No, unfortunately, such mails were custom created for our 8theme site only.
Try to activate Built-in Email Builder https://gyazo.com/30df02c2d808ca62a109b9d9499a43c7 and check the settings offered there.

Regards

#317819 Copied

tiger

Participant

February 19, 2022 at 18:11

Thank you very much. Yes, I will already work with the emails in the theme, but I wanted to know how to send a custom template to the client. Is there a solution for that? I mean how to shorten the email to respond to the customer’s email outside the site. Is there a tool that I use? I want advice from you only. I am sorry if I ask a lot. Thank you very much

#317865 Copied

Rose Tyler

Support staff

February 20, 2022 at 11:20

Hello,

You can maybe find a plugin that can provide this functionality. The theme has no such feature implemented, and we did not test such plugins officially so can recommend them.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.

Regards

#317912 Copied

tiger

Participant

February 21, 2022 at 16:45

https://prnt.sc/6V-wM7mBChVq
Hello, how do I get rid of this empty penalty?

#318052 Copied

Olga Barlow

Support staff

February 22, 2022 at 22:09

Hello,

I don’t see any empty space while checking your site from a real device. That your screenshot is not a screenshot from a real device but just part of the testing process of the google speed tool, right?

Regards

#318151 Copied

tiger

Participant

February 23, 2022 at 04:52

testing process of the google speed tool? YES

#318192 Copied

Olga Barlow

Support staff

February 23, 2022 at 19:29

Hello,

There is no gap on the real device. We can’t affect google page speed screenshots in any way.

Regards

#318262 Copied

tiger

Participant

February 26, 2022 at 00:27

1- Hello why in the simple product at checkout a mistake in the payment
https://prnt.sc/d3JnF3TyL4YU
2- In the variable product there is no problem
https://prnt.sc/l6NozMePs16_

3- Also, when converting to Arabic in all products, there is an error. Payment is not made

4-When I exit, the PayPal button does not appear
https://prnt.sc/KlbQhGlm6veQ
https://prnt.sc/1jVuUvJf9qVX
Knowing that I pay him to pay in dollars only at checkout

add_filter(‘wcml_client_currency’, ‘custom_wcml_switch_currency’);
function custom_wcml_switch_currency($currency) {

if( is_checkout() ) {
global $woocommerce;

//CHANGE THE CURRENCY
$currency = ‘USD’;
$woocommerce->session->set(‘client_currency’, $currency);

return $currency;
}

return $currency;
}
////////////////////
The last time before I deleted the site and rebuilt it was showing up. It is an important matter. It is not possible to change currencies. I am forced to do this for the sake of customers, but I know that PayPal is not accepted in all currencies, so I forced him to checkout to pay in dollars.

#318476 Copied

tiger

Participant

February 27, 2022 at 13:57

??

#318544 Copied

Rose Tyler

Support staff

February 27, 2022 at 15:19

Hello @Tiger,

Sorry for the delay in answering, our technicians team doesn’t work during the weekend.
Do you have same problems when a default theme (like Storefront, go to Appearance > Themes > install and activate WooCommerce default theme Storefront) is activated on your site? Please check and let us know. Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#318550 Copied

tiger

Participant

February 27, 2022 at 16:05

If I do this, it will ruin everything on my site

#318552 Copied

Olga Barlow

Support staff

February 28, 2022 at 11:56

Hello,

You need to make sure that issue does not appear with the default Storefront theme. Theme switching won’t ruin everything, only widgets could be a little messed up after switching back, that’s all.
Or create staging site (full copy of the production) and test there.

Regards

#318604 Copied

tiger

Participant

February 28, 2022 at 12:57

Tried a subdomain, same issue
The reason is in the PayPal plugin that does not work on Arab currencies. Is there a solution or a code

#318619 Copied

Olga Barlow

Support staff

February 28, 2022 at 15:01

Hello,

If that does not work even with the Storefront theme then you need to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#318650 Copied

tiger

Participant

March 23, 2022 at 12:32

Hello, this image suddenly appeared to me when updating Elementor plugin. How is the solution, please, say that it is et-core-plugin not working

Please contact administrator
for this information.

#320325 Copied

Rose Tyler

Support staff

March 23, 2022 at 13:00

Hello,

Download paypal.php file from this page https://dropmeafile.com/#e06fb068e8
re-upload it in et-core-plugin/app/controllers/elementor/general folder via FTP

Regards

#320329 Copied

tiger

Participant

March 23, 2022 at 14:39

ok

#320339 Copied

tiger

Participant

March 23, 2022 at 15:14

After adding the code, it won’t open
elementor
https://snipboard.io/KbDnTL.jpg

#320343 Copied

Olga Barlow

Support staff

March 23, 2022 at 17:44

Hello,

Provide us with WP Dashboard access to check.

Regards

#320364 Copied

tiger

Participant

April 21, 2022 at 02:24

Hello it is disappearing Shop page Filters on the mobile that appears on the side

#322340 Copied

Rose Tyler

Support staff

April 21, 2022 at 10:19

Hello,

Please provide URL and temporary wp-admin access, so we can take a closer look.
Describe the problem and the desired result in more detail.

Regards

#322377 Copied

tiger

Participant

April 21, 2022 at 10:23

https://hayanidesigns.com/shop/
on the mobile

When you click on Quick Look, the product appears in the sidebar instead of in the center of the page

#322379 Copied

Olga Barlow

Support staff

April 21, 2022 at 23:44

Hello,

Provide us with a video of the issue, please. Because I don’t see the Quick view button for the products on the mobile devices.

Anyway, if you don’t like the off-canvas type for the QV you can change the type in Theme Options > WooCommerce > Shop Elements > Quick View > Quick View Type > choose the popup type.

Regards

#322440 Copied
Tagged: fast, improvement, optimization, speed, templates, woocommerce, wordpress
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