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Web slow…..Please help me, the site is very slow

This topic has 70 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

tiger

Participant

April 21, 2022 at 23:52

https://snipboard.io/9nE2hy.jpg
The filter button in the categories and tag and price sidebar does not appear on mobile

and on desktop it appears from mobile design
I mean, in desktop design, sometimes the left bar disappears and becomes like a mobile design. Filter suppression, I mean
When you click on it, a popup appears from the left side of the desktop and on the mobile, the filter indicator never appears
https://snipboard.io/vq9bwy.jpg

The contents of the home page also disappear
https://snipboard.io/m2lBOa.jpg

Please contact administrator
for this information.

#322443 Copied

tiger

Participant

April 22, 2022 at 00:51

https://snipboard.io/mMviKD.jpg
https://snipboard.io/wXVjn9.jpg
See this is what I mean on the desktop on the mobile nothing appears at all or sometimes it appears under the products the same as it is on the desktop

#322448 Copied

Olga Barlow

Support staff

April 22, 2022 at 14:04

Hello,

We need to check the backend settings of your site to help you. Are you able to provide us with WP Dashboard access?

Regards

#322485 Copied

tiger

Participant

April 22, 2022 at 20:29

These errors appeared in the last update to you. Some pages show the error and some pages are good. Tell me how to fix it myself
https://snipboard.io/SXFvh3.jpg
I am not able to provide you excuse me

I have 3 subscriptions you have on all my sites this happened
Look sometimes in the mobile the filter appears under the products in the form of the desktop
https://snipboard.io/GZ8CNu.jpg
It all happened after the update
Note: I use the Lightspeed plug-in on all sites
If the mistake is from him, give me the exclusion code for those errors and I put it, tell me where

#322516 Copied

tiger

Participant

April 24, 2022 at 19:36

Wait for a reply, please

#322582 Copied

Olga Barlow

Support staff

April 25, 2022 at 18:51

Hello,

It seems that you ignore our questions and replies. I’m trying to explain to you that we need to check the backend settings of your site to find the reason of the issue. We can’t fix the problem by screenshot only. Are you able to provide us with WP Dashboard access?

Regards

#322665 Copied

tiger

Participant

April 25, 2022 at 19:31

I did not ignore anything, but you did not answer easily. I was not able to provide 3 sites. Tell me the solution by setting

#322668 Copied

tiger

Participant

April 26, 2022 at 06:40

https://snipboard.io/VSJR7A.jpg
Hi, see how the contents of the home page disappears appear only when clearing the cache

The reason is that your theme is incompatible with LiteSpeed Cache
In all the problems I sent you

#322684 Copied

tiger

Participant

April 26, 2022 at 07:07

Why is there no response

#322685 Copied

Olga Barlow

Support staff

April 26, 2022 at 14:19

Hello,

We don’t need access to all sites you have. Just to one at least to check the settings and find the solution for that. We need to check the Light Speed plugin settings, and theme settings, we need to play with settings to find which option causes the issue and then to find a solution for that.
How could we find the reason of the issue if we don’t see the settings you use? Sorry, but we don’t have the magic to detect this issue by the screenshot only.

So, provide us with access at least to this your site if you really need help https://snipboard.io/VSJR7A.jpg

Once we find the reason and find the solution we’ll describe that and you’ll be able to apply that by yourself for other sites you have.

Regards

#322707 Copied
Tagged: fast, improvement, optimization, speed, templates, woocommerce, wordpress
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