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Webshop questions - by irish - on WordPress WooCommerce support

This topic has 45 replies, 4 voices, and was last updated 7 years ago ago by Rose Tyler

irish

Participant

April 5, 2016 at 15:40

Hello!

I have some question about a webshop, see private content.

1) See homepage-> How can i remove the revolution slider shortcode? Can’t find it anywhere. I downloaded the Jewelry demo.
2) How can i make a standard padding between title area (breadcrumbs backgroudn image) and content on all pages?
3) How can i edit the cart icon in the header? I want to have a other icon.
4) What is the code for “logo” and “login”, so the same as in the header? The widgets are empty.
5) See homepage-> I added the shortcode for “Product categories” and i want to show 8 items in 2 rows. But whatever i try, it’s still showing this 4 categories with 3 in a row. Any idea?
6) Where can i translate the Woocommerce functions like “Add cart” etc?
7) See products: When hover you get the option to add to wishlist and quick view. But because Woocommerce translate this, it said “toevoegen aan wensenlijst”. With is a lot longer than “add to wishlist”, that’s why i can’t see the link to quick view anymore. How can i set here an other word?

Thanks a lot!!

Please, contact administrator
for this information.

#120104 Copied

44 Answers
Eva Kemp

Support staff

April 5, 2016 at 16:52
Hello,

1. Please add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.page-heading-slider {
    display: none;
}
```
2. Please use this css code:
```
.page-heading {
   margin-bottom: 20px !important;
}
```
3. Please use this css code:
```
.cart-bag .ico-sum  {
    background-color: transparent;
}
.cart-bag .ico-sum::before {
    border-color: transparent;
}
.cart-bag {
    padding: 18px 15px 15px !important;
    background-image: url("http://path_to_your_image_icon");
    background-repeat: no-repeat;
}
```
4. Sorry, but your question is unclear. Please clarify with more details.

5. Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:
```
.page-id-15488 .sidebar-position-without .product-category, .products-grid .product-category {
    width: 25% !important;
}
```
6. Read our documentation how to translate the theme:
https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

7. You can use this css code in Global Custom CSS:
```
.footer-product {
   transform: translateY(47px) !important;
   height: 47px;
}
```
Regards,
Eva Kemp.
#120129 Copied
irish

Participant

April 12, 2016 at 15:07

Thank you Eva,

1) What is the html code for the “login->logout” option in the header top? The widget is empty and i want to translate this.
2) How can i change the black background of the header top?
3) I want the CART text next to the number of charge.
4) Can i make the search button an other color?
5) How can i change the font of the product titles, like at the homepage?
6) I have added a price filter at the widget for the shop sidebar, but nothing is showing.
7) How do i remove the button in the shop “SHOW FILTER” ? Why is this option? You see the same as the sidebar….
8) At the single product page: How can i set the custom tab “Retourneren and Verzenden” first?
I see 2 custum tabs, also the English version “Retour and sending”. How can i delete this one?

#120872 Copied
Eva Kemp

Support staff

April 12, 2016 at 16:52
Hello,

1. Have you read how to translate the theme https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate ? Those strings are present in .po file.

2. As I see header top doesn’t have black background http://storage1.static.itmages.com/i/16/0412/h_1460474872_2768632_9c25625ca7.png . Have you already changed it?

3. Do you mean you want to change “Winkelwagen” word to “Cart” http://storage3.static.itmages.com/i/16/0412/h_1460474989_6625971_69e1272d4c.png ?

4. Please use this css code:
```
.et-search-trigger .fa-search {
   background: red;
}
```
Write your color value.

5. Use this css code in Custom CSS for desktop:
```
.products-grid .product-title a {
  font-size: 36px;
}
  .products-grid .product-title {
   margin-top: 20px;
}
```
6. As I see Price Filter is shown on Shop page:
http://storage6.static.itmages.com/i/16/0412/h_1460476207_4126947_da2dcc2d4c.png

7. Have you removed the button already? I don’t see it on your site.

8. I see only these tabs http://storage7.static.itmages.com/i/16/0412/h_1460476367_7079358_1034defb63.png . Please show a direct page where you want to customize “Retourneren and Verzenden” tab.

Regards,
Eva Kemp.
#120880 Copied
irish

Participant

April 18, 2016 at 07:26

Hi Eva,

Just some questions for all my webshops build in Royal:

1. How can i set up a child theme?
2. How to translate the woo commerce functions?
3. What about the translations after updating the theme? Are they staying?
4. Do we need a Cache plugin with this theme?

Thank you!

#121627 Copied

Eva Kemp

Support staff

April 18, 2016 at 08:50

Hello,

1. Please read this article:
http://codex.wordpress.org/Child_Themes

2. How to translate Woocommerce please read here:
https://docs.woothemes.com/document/woocommerce-localization/#creating-custom-translations-with-poedit

3. Yes, theme translation files will be saved after the update.

4. It’s up to you.

Regards,
Eva Kemp.

#121657 Copied

irish

Participant

April 18, 2016 at 10:01

Okay thanks!
1. is it really necessary to make a child theme? Looks really difficult to make it :S.

2. How can i show the category description of a productcatogery on the shop-category page? Like this webshop: https://www.zalando.nl/dameskleding-jurken/ . You see the description in the left sidebar.

#121676 Copied

Eva Kemp

Support staff

April 18, 2016 at 10:39

Hello,

1. Child theme is needed only when you make changes in the theme php files, so your modifications wouldn’t be lost after theme update.

2. Sorry, but there is no such option in the theme, you may search for some Woocommerce widgets or plugins if they have such.

Regards,
Eva Kemp.

#121695 Copied

irish

Participant

April 20, 2016 at 16:37

Hi Eva,

1) Where are my extra tabs in Single Product Page? The tabs like “Reviews” and “retourning & Sending” are gone by every product. http://www.studio-xpoos.nl/product/broche-matroesjka-75-cm/

2) How can change the color of the top header bar. Now it’s black.

3) I’ve used the widget for producttags, but it shows every tag. How can i set a number of a maximum tags? Like 13 tags for example in stead of all of them.

4) Is it possible to make a hover color for the “in cart” buttons in the shop and on the homepage? Now they are green with blue text. Can it be hovered in the same colors or something animating?

5) In the sidebar on this page: http://www.studio-xpoos.nl/winkelmand/, the arrow of the dropdown goes over the text. Can it be a little bigger so it fits?

6) Can the button in the shop, “SHOW FILTER” be removed? I don’t know what function it has because it’s the same as the sidebar: http://www.studio-xpoos.nl/product-categorie/halskettingen/

Thank you!

#122226 Copied
Eva Kemp

Support staff

April 20, 2016 at 18:22
Hello,

1. You need add some content to description http://storage1.static.itmages.com/i/16/0420/h_1461172472_3629221_d8c83a3df3.png to get tabs shown.

2. Add this code in Global Custom CSS:
```
.top-bar {
    background-color: #000;
}
```
Write your color value.

3. Please refer to this article:
https://www.wphub.com/how-to-customize-the-wordpress-tag-cloud/

4. Please use this css code for hover color:
```
.etheme_add_to_cart_button.product_type_simple:hover {
    color: black;
    background-color: #97c33b;
}
```
Write your colors.

5. Add this css code:
```
.sidebar-widget select {
   width: 100%;
}
```
6. Go to Theme Options > Products Page Layout > Hidden sidebar > Off.

Regards,
Eva Kemp.
#122256 Copied
irish

Participant

April 20, 2016 at 19:26

Great Eva!

Worked all :).

1. I’ve added the “recent review widget” to the sidebar of the shop. http://www.studio-xpoos.nl/product-categorie/baby-kind/
Is it possible to set the product title and the review UNDER the productimage? Now it already started next to the image.

Okay, it’s time for the mobile version :).
2. Is it possible to set the sidebar off on the mobile?

#122281 Copied
Eva Kemp

Support staff

April 20, 2016 at 19:52
Hello,

1. Please use this css code:
```
.sidebar-widget.woocommerce.widget_recent_reviews img {
    width: 100%;
}
.sidebar-widget.woocommerce.widget_recent_reviews .star-rating {
    display: block !important;
}
```
2. Do you want to remove sidebar on mobile for products page only?

Regards,
Eva Kemp.
#122285 Copied
irish

Participant

April 25, 2016 at 13:18

Hi Eva,

Almost finished but 1 question

If you look at this product: http://www.studio-xpoos.nl/product/oorbellen-5/ the ADD TO CART button is gone… I checked everything but i don’t know why this is so? In the shop page the CART button is changed in to a READ MORE button…

Do you have any idea? Thank you!

#122801 Copied

Eva Kemp

Support staff

April 25, 2016 at 13:46

Hello,

The reason is you didn’t add price for the product http://storage9.static.itmages.com/i/16/0425/h_1461588425_2125881_715bb1e21a.png . Add it and check the page then.

Regards,
Eva Kemp.

#122810 Copied

irish

Participant

May 2, 2016 at 10:19

Hi Eva,

Is it possible to set the products in the shop page in a masonry grid in stead of the normal grid?

#123665 Copied

Eva Kemp

Support staff

May 3, 2016 at 09:23

Hello,

Unfortunately there is no such option. Sorry.

Regards,
Eva Kemp.

#123743 Copied

irish

Participant

May 6, 2016 at 12:35

Hi Eva,

Is the Royal theme ready for the WordPress update 4.5.1 ?

#124433 Copied

Eva Kemp

Support staff

May 6, 2016 at 13:56

Hello,

You can update WordPress to 4.5.1 version. If there are any questions please let us know.
Don’t forget to create a back up before update!

Regards,
Eva Kemp.

#124463 Copied

irish

Participant

May 14, 2016 at 20:16

Hi Eva,

We have a problem on our mobile phones and tablets for http://www.toejoesieraden.nl

1. The menu button does not work!
2. the zoom functions for product images does not work

Can you help us?

Please, contact administrator
for this information.

#125806 Copied

irish

Participant

May 15, 2016 at 13:38

Hi,

1. Is it possible to set a custom sidebar at each category page?
Like:
Page makeup i want a filter for: color, powder, sort
Page hair i want a filter for: structure, length, color

How can i do this?

#125827 Copied

Eva Kemp

Support staff

May 16, 2016 at 07:38

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.

Unfortunately custom sidebar can’t be set for different categories.

Regards,
Eva Kemp.

#125860 Copied

irish

Participant

May 17, 2016 at 08:58

Hi Eva,

You’re right, it is the W3 Caching Plugin.
Do you have an other option for a caching plugin working with your theme?

The website is loading really slow and we did everything we could. Any idea’s?

#126105 Copied

Jack Richardson

Support staff

May 17, 2016 at 09:22

Hello,

This plugin works with our theme. Other clients use it without any problems.
Please check if you configured it correctly
http://www.wpbeginner.com/plugins/how-to-install-and-setup-w3-total-cache-for-beginners/
https://code.tutsplus.com/tutorials/configuring-w3-total-cache-general-settings-i–cms-20920

Best regards,
Jack Richardson.

#126117 Copied

irish

Participant

May 17, 2016 at 09:35

Hi Jack,

Thank you, i will do that.

When i screen the webshop in GTMetrix.com it say:

Defer parsing of JavaScript
1.6MiB of JavaScript is parsed during initial page load. Defer parsing JavaScript to reduce blocking of page rendering.

I have this problem with every shop i made with this theme. how can i fix this?

#126122 Copied

Eva Kemp

Support staff

May 17, 2016 at 12:56

Hello,

Please refer to these articles:
http://www.shoutatech.com/how-to-defer-parsing-of-javascript-in-wordpress/
https://raazxplorer.wordpress.com/2015/02/20/increase-wordpress-site-speed-with-wp-deferred-javascripts-plugin/

Regards,
Eva Kemp.

#126161 Copied

irish

Participant

May 25, 2016 at 10:54

Hello,

We have a really strange issue on our webshop! All the prices of the products live their own lives. When i add a product and give it a price like € 10,-, it said € 16,- on the desktop and € 13,- on the mobile. What the… How is this possible?

For example look at this product: https://www.toejoesieraden.nl/product/armbanden-set-voor-moeder-dochter/
In the shop : € 18,25 (good)
In product page: € 15.08 (wrong)
In cart: € 18,25 (good)

And a other problem is the price problems on the desktop and mobile. For example look at: https://www.toejoesieraden.nl/product-categorie/cadeaubon/

On the desktop is everything good. Those are giftcards.
On the mobile is the card in stead of €10,- all of an sudden € 8.26

Can you help me please??

#127115 Copied

Eva Kemp

Support staff

May 25, 2016 at 12:45

Hello,

Try to disable all 3rd-party plugins and check if the issue still persists.
Also check it with default Woocommerce theme Storefront. Does it happen there too?

Regards,
Eva Kemp.

#127133 Copied

irish

Participant

May 26, 2016 at 12:56

Hi Eva,

I think it’s W3 Caching plugin. But how can i use this then? Because you recommended this plugin but this a really big problem. I deactivated it now but i need it for the speed of the webshop. What can i do now?

#127300 Copied

Jack Richardson

Support staff

May 26, 2016 at 13:34

Hello,

Have you followed the instructions regarding W3 Total Cache plugin http://www.wpbeginner.com/plugins/how-to-install-and-setup-w3-total-cache-for-beginners/
https://code.tutsplus.com/tutorials/configuring-w3-total-cache-general-settings-i–cms-20920
provided in the previous post?

Best regards,
Jack Richardson.

#127304 Copied

irish

Participant

November 7, 2016 at 10:27

Hello,

When someone wants to leave a review on a product, they don’t see a keyboard on there mobile screen. Can this be fixed?

#145091 Copied
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