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Website backend layout issue after updating the version 9.2.4

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Yasir Alam 8Theme

Participant

November 22, 2023 at 14:45

i share details in private content area

Please, contact administrator
for this information.

#374424 Copied Theme version: 9.2.4

1 Answer

Tony Rodriguez

Support staff

November 23, 2023 at 05:29

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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for this information.

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