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Website broken after new update - by JeanineH93

This topic has 12 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Rose Tyler

JeanineH93

Participant

January 24, 2017 at 09:10

Hi,
today I updated the theme with the new theme files from themeforest.
however, my website is all blank now on the frontend. Backend is working normally.

How to fix this?

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11 Answers

Rose Tyler

Support staff

January 24, 2017 at 09:21

Hello,

Please provide FTP and WP Dashboard credentials in Private Content.

Regards,
Rose Tyler.

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JeanineH93

Participant

January 24, 2017 at 09:21

I also installed the newest Woocommerce version, but this didn’t help.
Seems like the theme is not 100% compatible?

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Eva Kemp

Support staff

January 24, 2017 at 10:19

Hello,

Please provide FTP and WP Dashboard credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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JeanineH93

Participant

January 24, 2017 at 11:53

Hi, here my details

Please, contact administrator
for this information.

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Rose Tyler

Support staff

January 24, 2017 at 13:38

Hello,

I’ve tested your site on all browsers and it’s works well http://prntscr.com/dzogps. Try to clear cache and check.

Regards,
Rose Tyler.

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JeanineH93

Participant

January 24, 2017 at 21:44

Hi Rose,

That is because i reversed all the changes because the update was crashing my website…
When I install the new theme update + woocommerce new update, then my theme goes blank.

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Eva Kemp

Support staff

January 25, 2017 at 11:48

Hello,

May we update the theme to check the issue?
Please confirm you have a backup.

Regards,
Eva Kemp.

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JeanineH93

Participant

January 25, 2017 at 15:47

Hi,

Yes please do so. I have already updated the theme now and it’s not working.
Please take a look.

With kind regards

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Jack Richardson

Support staff

January 25, 2017 at 17:34

Hello,

I see there is an error in your error_log file:
PHP Fatal error: Call to undefined function etheme_top_cart() in /home/imafashionlover/public_html/wp-content/themes/royal-child/header.php on line 147

As you can see it’s related to your child theme modifications. Please check header.php file in your child theme.

Best regards,
Jack Richardson.

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JeanineH93

Participant

January 25, 2017 at 18:31

Hi Jack,

That did the trick. Thanks!

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Rose Tyler

Support staff

January 26, 2017 at 08:23

Hello,

You’re welcome!
Have a nice day!

Regards,
Rose Tyler.

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