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Website crashed after updating to the newest Woocommerce

This topic has 36 replies, 5 voices, and was last updated 9 years, 2 months ago ago by reszelo

reszelo

Participant

September 1, 2015 at 10:58

Hi,

I have just updated the woocommerce, and the shop page is a totally blank page. Even if I place in the Woocommerce setting my shop page as the page for shop to be used, even I place the shortcut on that page [woocommerce_shop], it just simply doesn’t work.

I also have the following code on the top of my pages:
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘wp_post_preview_js’ not found or invalid function name in /home/bestdayh/public_html/wp-includes/plugin.php on line 496

Maybe I made mistake on tríing to solve the Woocommerce problem.

What shall I do?
Thanks,
Peter

Please, contact administrator
for this information.

#83599 Copied Theme version: Royal theme WooCommerce version: 2.4.6

35 Answers

Robert Hall

Support staff

September 1, 2015 at 11:17

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#83603 Copied

reszelo

Participant

September 1, 2015 at 19:01

Hi

it was also in my post as private content. also attached to this post.

thanks in advance

Please, contact administrator
for this information.

#83737 Copied Theme version: royal

Jack Richardson

Support staff

September 2, 2015 at 09:17

Hello,

We also need to access FTP account, so please provide us with FTP host, FTP password and FTP username.
We can’t access WP Dashboard, wp-admin link gives 404 error. Are you using another link for wp-admin? Please provide us with it.

Best regards,
Jack Richardson.

#83848 Copied

reszelo

Participant

September 2, 2015 at 11:56

see in private content

Please, contact administrator
for this information.

#83927 Copied Theme version: royal

Jack Richardson

Support staff

September 2, 2015 at 13:14

Hello,

You’re using very old theme version. You need update it to 2.1 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#83955 Copied

reszelo

Participant

September 2, 2015 at 16:36

Hi Jack,

thanks for your answer. I updated but there is no change. Also the failure warning is on the top of the page.

By the way you sent me the links to the plugin updates but where can I get the Royal theme update from? In envato market I downloaded it again but I am not sure if this is a newer version or not at all.

THanks,
Peter

#84033 Copied Theme version: royal

Eva Kemp

Support staff

September 2, 2015 at 18:43

Hello,

We can’t access your site now.
Have you removed the installation?

Regards,
Eva Kemp.

#84100 Copied

reszelo

Participant

September 3, 2015 at 09:43

Please check it now.

I also realized that the product pages lost its settings, they are not as should be, please check it out.

So could you please write me how can I update your Royal theme?

Thanks,
Peter

#84268 Copied

reszelo

Participant

September 3, 2015 at 11:06

Product pages I could make allright. So now the shop is not working as a blank page comes up and there is a warning message on the site like this:

Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘wp_post_preview_js’ not found or invalid function name in /home/bestdayh/public_html/wp-includes/plugin.php on line 496

#84297 Copied

Eva Kemp

Support staff

September 3, 2015 at 11:29

Hello,

What is the correct link to wp-admin panel?
Please provide us with it.

Thank you.
Regards,
Eva Kemp.

#84303 Copied

reszelo

Participant

September 3, 2015 at 12:51

wwww.bestday.hu/wp-admin

thanks

#84341 Copied

Stan Russell

Participant

September 3, 2015 at 13:18

Hello reszelo,

as we can see – there is an error in your WordPress installation but we are unable to connect to your FTP server to investigate it. The error is ‘connection timed out’.
Please contact your hosting provider regarding this connection problem. We will wait for your reply.

Regards,
Stan Russell.

#84353 Copied

reszelo

Participant

September 3, 2015 at 14:37

Hi Stan,

thanks for your mail. It must be working, I logged out of the ftp, maybe that was the problem as my computer is always online with it. Could you please check again?

If you still cannot, please let me know your IP address and I will ask my host provider

thanks,
Peter

#84377 Copied

Jack Richardson

Support staff

September 3, 2015 at 15:51

Hello,

When we’re trying to access wp-admin panel we’re getting this error:
http://storage9.static.itmages.com/i/15/0903/h_1441291528_2788655_76efcd5a43.png

IP address has been sent to your email address. Please check.

Best regards,
Jack Richardson.

#84396 Copied

reszelo

Participant

September 3, 2015 at 16:46

Hi,

You have to write the php extension after wp-admin

So you can login here: http://www.bestday.hu/wp-admin.php

I dont know why but without it it also did not work.

Thanks, waiting for your good news.

#84411 Copied

Jack Richardson

Support staff

September 4, 2015 at 07:52

Hello,

Unfortunately still the same error:
http://i.imgur.com/k30zmA4.png

Have you included our IP address to white list on a server?

Best regards,
Jack Richardson.

#84517 Copied

reszelo

Participant

September 4, 2015 at 15:34

Hi,

please tpye in the php extension also.

It works fine for me from different computers from different IP address too. http://www.bestday.hu/wp-admin.php

or http://www.bestday.hu/wp-login.php

I have checked your IP address and it is not blocked at the host provider.

Thanks again in advance
Peter

#84659 Copied

Eva Kemp

Support staff

September 4, 2015 at 17:00

Hello,

As I see you’re using very old plugins versions. Please update them. You can download the latest versions here:
https://www.8theme.com/download-plugins/

Regards,
Eva Kemp.

#84679 Copied

reszelo

Participant

September 4, 2015 at 22:54

Also I cannot update the plugins because then the whole site collapses. Please help me if you can, because I built up the page in weeks and now I just simply don’t know what I could do.

Thanks in advance,
Peter

#84726 Copied

Eva Kemp

Support staff

September 5, 2015 at 09:12

Hello,

I’ve updated plugins for you, but there is an error in your error_log file:
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/bestdayh/public_html/wp-includes/option.php on line 113

You need ask your hosting provider to increase memory_limit value and check Shop page after that.

Regards,
Eva Kemp.

#84762 Copied

reszelo

Participant

September 8, 2015 at 18:50

Eva,

now I made everything a little backwards as maybe the woocommerce extra product options plugin made some mistake with the theme, but now it is working. Shop page also. So I have the last thing remaining. The SHOP page (Ruhaink – on my site) is not showing any thumbnail image, I mean featured image for each product is missing. Could you please check it?

Login and password changed as I found some unknown pages so I write the new login and password in private content.

THanks for your support.

Peter

Please, contact administrator
for this information.

#85490 Copied

Eva Kemp

Support staff

September 9, 2015 at 09:49

Hello,

Please give us full access to wp-admin panel, not only to My Account page.

Thank you.
Regards,
Eva Kemp.

#85586 Copied

reszelo

Participant

September 9, 2015 at 10:02

Eva, sorry. Now your rights are changed to administrator.

THanks,
Peter

#85593 Copied

reszelo

Participant

September 9, 2015 at 10:05

Rights are changed to administrator. Same login.

#85594 Copied

reszelo

Participant

September 9, 2015 at 12:07

Eva,

the site works fine, thanks. Could you please help me indicating what went wrong? So that I would understand what made this mistake and how could I solve it next time.

Thanks,
Peter

#85611 Copied

Eva Kemp

Support staff

September 9, 2015 at 12:11

Hello,

I’ve renamed old theme folder to “royal_old” in wp-content/themes directory and uploaded the original version. Now shop page is shown fine. Please check it.

Regards,
Eva Kemp.

#85612 Copied

reszelo

Participant

September 9, 2015 at 12:23

Eva,

great, thanks. How could I get the uploaded theme to my site? Why do the settings do away and collapse the page after updating? Can we do anything with it or just leave it like that?

Can you give me a link to the old version to download it to myself also, so that I can use it later also as with the new one it will not work maybe?

Thanks,
Peter

#85619 Copied

Eva Kemp

Support staff

September 9, 2015 at 12:47

Hello,

Do you want to download old version of the Royal theme or your old “royal” folder that I renamed?

Could you please clarify what you want to do?

Regards,
Eva Kemp.

#85628 Copied

reszelo

Participant

September 9, 2015 at 19:20

Dear Eva,

I would need the older version of the theme itself. Actually I cannot download the older one anymore and I overwrote it on my PC also.

Thanks a lot for the link and for your kind support also.

Sincerely,
Peter

#85759 Copied
Tagged: solution, troubleshooting, update issues, website crash, woocommerce, woocommerce themes, wordpress
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Website crashed after updating to the newest Woocommerce

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