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Website crush while accidentally leave the page when updating the theme

This topic has 11 replies, 3 voices, and was last updated 1 years, 10 months ago ago by workaholic_admin

workaholic_admin

Participant

May 15, 2023 at 17:31

Hi, I am accidentally leave the page while updating the theme from 9.12 > 9.14, after that I cant continue update the theme and occur this error. Can you help me to check please?

Selected items were updated with errors:
Unable to update theme ‘xstore’, details: Unable to finish running an operation on this site in 300 seconds. Operation was canceled. This is most likely caused by a server load spike, uncommon directives in wp-config.php, or a malware infection. Try running the operation again later. If this problem persists, make sure there are no customizations in wp-config.php that could slow down parsing this file, and consider checking the website for viruses and malware.

#356806 Copied Theme version: 9.12 WooCommerce version: 6.2

10 Answers

Tony Rodriguez

Support staff

May 16, 2023 at 06:06

Hello @workaholic_admin,

We would appreciate it if you could provide us with the WordPress Admin URL and credentials, as well as the cPanel URL and login details, in the private content area of this topic. This will enable us to investigate further and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Best Regards,
8Theme’s Team

#356827 Copied

workaholic_admin

Participant

May 16, 2023 at 13:59

Hi, can I temporarily provide you the wordpress admin access first? Also, I am using plesk to handle this website, so if your side cant fix anything in wordpress, then I would provide my plesk account for you to further investigate.

Please contact administrator
for this information.

#356893 Copied

Rose Tyler

Support staff

May 16, 2023 at 14:25

Hello @workaholic_admin,

We’ve updated the theme and XStore Core plugin.
Please clear cache and check site now.

Best Regards,
8Theme’s Team

#356897 Copied

workaholic_admin

Participant

May 16, 2023 at 17:20

Hi, thanks for your immediately reply. checked, theme and the xcore plugin updated, but why this error still exists?

An automated WordPress update has failed to complete – please attempt the update again now.

#356920 Copied

Rose Tyler

Support staff

May 17, 2023 at 08:58

Hello @workaholic_admin,

Thank you for your response.

“but why this error still exists?” – where exactly? Please provide URL and a screenshot of the problem.

Best Regards,
8Theme’s Team

#356955 Copied

workaholic_admin

Participant

May 17, 2023 at 17:01

Sure, this error is appear at top of my wordpress admin dashboard. You got my admin login credentials and just login to it, and you will see this error stick at top:
“An automated WordPress update has failed to complete – please attempt the update again now.”

#357050 Copied

Rose Tyler

Support staff

May 18, 2023 at 07:40

Hello @workaholic_admin,

Thank you for your reply.

The point is that we do not see this problem in your Dashboard. Please check screenshots from the Private Content area.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#357074 Copied

workaholic_admin

Participant

May 19, 2023 at 07:22

I see. Sure. Let me clear the cache and try again. Will update you soon.

#357183 Copied

Rose Tyler

Support staff

May 19, 2023 at 12:51

Hello @workaholic_admin,

Ok. Take your time.
Have a nice day!

Best Regards,
8Theme’s Team

#357223 Copied

workaholic_admin

Participant

May 27, 2023 at 16:13

Hi, I cleared cache and checked, the error disappeared. Thanks for your immediate response to solve my problem!

#357848 Copied
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Website crush while accidentally leave the page when updating the theme

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