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Website dashboard not accessible after updating the plugin

This topic has 3 replies, 2 voices, and was last updated 43 minutes ago ago by slw250@hotmail.com

slw250@hotmail.com

Participant

January 22, 2025 at 12:30

our website dashboard is not accessible after updating the Pugin. there is a notification about an issue with the “et-core-plugin” plugin.
Would you please take a look
I tried to delete the pulgin and reinstall it but it still giving the same error
the log in information provided at private content area

Content is visible for topic creator and
support staff only.

#431691 Copied Theme version: 9.4.6

2 Answers

Tony Rodriguez

Support staff

January 22, 2025 at 12:55

Hello, @slw250@hotmail.com,

Thank you for contacting us and for using XStore.

Could you please provide FTP access also? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

#431696 Copied

slw250@hotmail.com

Participant

January 22, 2025 at 13:43

Please see he ftp information at private content area

Content is visible for topic creator and
support staff only.

#431709 Copied
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