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Website Down after the last Update 8.0.7 . . .

This topic has 8 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

gjstore

Participant

September 28, 2021 at 09:15

Hello,

My website have crashing just after the last update of xstore in version 8.0.7 .

I can’t login or to Website.com/wp-admin/ .

What’s problem on the last update ?

Please, contact administrator
for this information.

#303726 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1

7 Answers

Olga Barlow

Support staff

September 28, 2021 at 16:58

Hello,

1) I can’t check your site because of the CloudFlare SSL error https://prnt.sc/1typnup
2) Provide us with WP Dashboard credentials once you solve the issue with CloudFlare SSL error of your site.

Regards

#303773 Copied

gjstore

Participant

September 28, 2021 at 18:35

Hello,

Cloudfare disable but same problem . Can only access to the shop but not to the homepage.
http://gjstorepro.com/shop-2/
Not possible to access to http://gjstorepro.com or admin area

#303806 Copied

Olga Barlow

Support staff

September 28, 2021 at 18:40

Hello,

Provide us with WP Dashboard credentials, please.

Regards

#303811 Copied

gjstore

Participant

September 28, 2021 at 19:27

You can see here this working too : http://gjstorepro.com/product-category/sport/

WP login in private area

Thank’s you

Please contact administrator
for this information.

#303829 Copied

Olga Barlow

Support staff

September 29, 2021 at 09:28

Hello,

I see that your Dashboard does not work even if theme is renamed and changed. So, XStore theme is not the reason of the issue. Could you, please provide server error logs? Could you ask your hosting provider to take a look at the mentioned issue? I’m sure that problem caused either server settings or CloudFlare settings.

Regards

#303859 Copied

gjstore

Participant

September 29, 2021 at 09:59

Hello Olga,

I have resolve the problem with reset the .htaccess file .

Thank’s you for the help .

#303867 Copied

Olga Barlow

Support staff

September 29, 2021 at 17:25

Hello,

You are welcome.

Regards

#303965 Copied
Tagged: 8.0.7, down, themes, update, website, woocommerce, wordpress
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