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Website Error with Elementor & Pro elements

This topic has 8 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Bagwani

  • Avatar: Bagwani
    Bagwani
    Participant
    September 26, 2024 at 05:52

    Dear Team, 

    I hope you are doing well.

    I am reaching out to seek your assistance regarding a critical error I am encountering on my WordPress site. The issue seems to be related to the PRO Elements plugin, which is currently installed.

    The error message states: “There has been a critical error on this website.” Additionally, I see that a new version of PRO Elements (3.24.2.1) is available for update, but I am unable to install it due to the ongoing error.

    Attempted to update the plugin, but the error persists when it is activated.

    I would greatly appreciate your guidance on how to resolve this issue, as it affects the functionality of my site.

    Thank you for your support. I look forward to your prompt response.

    Regards,
    BAGWANI

    Private Content Area. Access granted

    “I have a request for you. Please resolve this error; I would greatly appreciate it. I have tried various methods, but nothing has worked.”

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    #415883 Copied Theme version: 9.4.1
    7 Answers
    Avatar: Bagwani
    Bagwani
    Participant
    September 26, 2024 at 06:07

    Hello Dear Team,

    If You require Cpanel details,
    Here It is.

    Private Area

    Thanking You.

    Content is visible for topic creator and
    support staff only.
    #415885 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 26, 2024 at 10:29

    Dear @Bagwani,

    We hope this message finds you well. We are pleased to inform you that we have successfully updated the plugins on your website (https://prnt.sc/SrKm79svAJPj) and no errors are displayed now. Could you please take a moment to review the changes at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415923 Copied
    Avatar: Bagwani
    Bagwani
    Participant
    September 26, 2024 at 10:37

    Hello Dear Team,

    Thanks for the update.

    So, was this error only due to the plugin update, or was there another reason for this error?

    Regards,
    BAGWANI

    #415924 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 26, 2024 at 10:44

    Dear @Bagwani,

    We hope this message finds you well. We would like to inform you that we encountered some issues while updating the plugins on your website. To ensure optimal performance and security, we have manually removed the problematic plugins and installed the latest versions of those ones.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415926 Copied
    Avatar: Bagwani
    Bagwani
    Participant
    September 26, 2024 at 10:48

    Hello Dear Team,

    Oh, that’s great.

    If I need to update it in the future, how should I do it?
    Or should I contact you next time?”

    Thanks.

    #415928 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 26, 2024 at 10:53

    Dear @Bagwani,

    We trust that the issue you encountered was temporary and anticipate that it will not recur. However, should you require further assistance, please do not hesitate to submit a new query, and we will be more than happy to assist you once again.

    If your current issue has been resolved, we kindly ask that you mark the topic as solved.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #415929 Copied
    Avatar: Bagwani
    Bagwani
    Participant
    September 26, 2024 at 13:38

    Dear Team,

    Ok, I understood.

    Thank you For your Support..

    Solved The case.

    #415959 Copied

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