Return to previous page

Website Header Contain Rectangular borders on its Items

This topic has 5 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Luca Rossi

Azza

Participant

October 13, 2024 at 04:22

Hello There,

I designed the sogatii.com website more than a year ago, and everything was fine. However, during the last month and current month, I have encountered some issues in the design, and in the performance of the website like the header, which is illustrated in the screenshot below, which illustrates a black Rectangle on the header Items.

https://snipboard.io/Bbh0QC.jpg

Also, please help me speed up the website and clean the website if any bursts or hackers are using it.

Best Regards

Please, contact administrator
for this information.

#418428 Copied

4 Answers

Azza

Participant

October 13, 2024 at 04:30

to let you know the header was shown like this. It seems someone who deleted the menu Item also , I added them again now only

Files is visible for topic creator and
support staff only.

#418429 Copied

Tony Rodriguez

Support staff

October 14, 2024 at 05:28

Hello, @Azza,

Thank you for contacting us and for using XStore.

We are currently unable to access your website. Kindly provide valid and working wp-admin access in the private content area so that we can review your settings and assist you accordingly.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is not good.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

#418462 Copied

Azza

Participant

October 17, 2024 at 14:06

hello there,

Thank you for your replay, Reagrding the speed i am trying my best to speed up the website,

I contact the Hosting Provider Regarding a hackers in the website, they said they made achange in the backend ( in the code of the themes and plugins) Could you please help me to remove their codes

Please contact administrator
for this information.

#419198 Copied

Luca Rossi

Support staff

October 18, 2024 at 04:07

Dear Azza,

We hope this message finds you well.

Regrettably, the removal of malware from your website falls outside the scope of the standard support services we provide. However, we would like to offer the following recommendations to help you address the issue:

1. Please download the latest versions of the XStore theme and XStore Core plugin from your dashboard: [https://www.8theme.com/downloads/](https://www.8theme.com/downloads/).

2. After updating, we recommend installing the Wordfence plugin. This tool will allow you to scan your website for any malicious files and assist in removing or fixing them.

We appreciate your understanding and are here to assist with any further questions you may have.

Best regards,
The 8Theme Team

#419283 Copied
Viewing 5 results - 1 through 5 (of 5 total)