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Website Home page not displaying images and also have outdate copies of some woocommerce template

This topic has 7 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

slw250@hotmail.com

Participant

November 5, 2022 at 10:57

Hello,
Our website home page not showing the images you can check the screen shot

https://prnt.sc/WVET0GAt4AKT
it only show images when customer login. Please help to resolve the issue

You can find the login detail in private area

Also i can see the notification on admin site that xstore child contains outdated copies, Please see the screen shot

Please, contact administrator
for this information.

#337940 Copied Theme version: 8.3.5 WooCommerce version: 7.0

6 Answers

Tony Rodriguez

Support staff

November 6, 2022 at 05:28

Hello, @slw250@hotmail.com,

Both of your issues have been solved please check back to your site now after removing the browser cache.

1. It was the cache issue, I just removed the cache from your site and it resolved: https://postimg.cc/WDvYPQYV and the images not showing are the corrupted ones, you have to remove and upload those images and set those images again.

2. I have updated the theme on your site and it resolved the issue.

Regards 8Themes Team.

#337955 Copied

slw250@hotmail.com

Participant

November 6, 2022 at 10:07

Thank you very much. I just found out the the menu button on mobile devices is not accessible , please check the screen shot
https://prnt.sc/u_BRv2yDIoJd

Please resolve

Best Regards,

#337968 Copied

Tony Rodriguez

Support staff

November 6, 2022 at 10:32

Hello, @slw250@hotmail.com,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#337972 Copied

slw250@hotmail.com

Participant

November 6, 2022 at 11:21

I checked the plugin and it look like the Litespeed Cache Plug in giving the problem. Do we need to reinstall the plugin as it working on our other website with the same theme. Please guide me

Best Regards,

#337974 Copied

slw250@hotmail.com

Participant

November 6, 2022 at 20:01

Never mind we reinstall the plugin and its working fine now

#337979 Copied

Tony Rodriguez

Support staff

November 7, 2022 at 05:06

Hello, @slw250@hotmail.com,

Sound’s Good!!
That you have managed to solve the issue.

You are the best 🙂

Feel free to write us back anytime with a fresh new topic, if you need our help, we are always here to help you.

Thanks for contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

#337987 Copied
Tagged: images, outdated, template, themes, updates, woocommerce, wordpress
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Website Home page not displaying images and also have outdate copies of some woocommerce template

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