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Website Image not loading suddenly, Its take time

This topic has 4 replies, 3 voices, and was last updated 7 months ago ago by Jack Richardson

Aman chourasiya

Participant

August 26, 2024 at 14:59

I Have Face so many issues in this theme , Website image is not loading suddenly , its take 6-7 Sec to load properly

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3 Answers

Rose Tyler

Support staff

August 26, 2024 at 15:29

Hello,

Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the image loading times on your website. We understand how crucial website performance is and we are here to help ensure your site runs smoothly.

To assist you better, could you please provide us with the following details:
1. Any recent changes made to the website before the issue started.
2. The browser and device types where the issue is observed.

Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache after that.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Aman chourasiya

Participant

August 28, 2024 at 05:12

We face same issue , Still I have problem in Images loading .. plzz consult what i do

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Jack Richardson

Support staff

August 28, 2024 at 09:23

Dear @Aman chourasiya,

I hope this message finds you well. We have noticed that you are utilizing the SmartSlider plugin on your homepage. To enhance the performance of your website, you may want to explore the lazy-loading settings available within the plugin.

Additionally, we would like to bring to your attention that we have previously sent you a few inquiries which have not yet been addressed. Your prompt response to these questions will greatly assist us in providing you with the necessary support and ensuring that your issues are resolved efficiently.

Furthermore, it appears that your CDN cache is active. We recommend checking its configuration to ensure it is optimized for your needs.

Thank you for your attention to these matters. We look forward to your response.

Best regards,
Jack Richardson
8Theme’s Team

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