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Website is blank for some people when they land

This topic has 3 replies, 2 voices, and was last updated 1 hours ago ago by joebuston

  • Avatar: joebuston
    joebuston
    Participant
    January 9, 2025 at 16:25

    i will attach images in private content area also logins no idea why it is happening

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    support staff only.
    #430040 Copied Theme version: 9.4.2
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2025 at 17:07

    Hello,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #430055 Copied
    Avatar: joebuston
    joebuston
    Participant
    January 9, 2025 at 17:10

    please figure out why it is happening and fix it , i cant replicate it but a lot of people are complaining

    #430057 Copied
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