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Website is breaking down again and again

This topic has 8 replies, 4 voices, and was last updated 5 months, 1 weeks ago ago by Luca Rossi

JiPanditJI

Participant

October 21, 2024 at 12:08

Hi I am building my wesbite beta.jipanditji.com but often the sites gets break down and xstore theme page shows.
now when I trying to edit and publish the home page , it is not getting published it it giving me server error(error 500). I contacted my hosting provider and they are saying that the issue is with the theme.
Also my mobile website is broken
Please resolve the issue at the earliest as I have to make the site live

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support staff only.

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7 Answers

Rose Tyler

Support staff

October 21, 2024 at 12:28

Hello, JiPanditJI,

Thank you for contacting us and for using XStore.

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#419734 Copied

JiPanditJI

Participant

October 21, 2024 at 13:04

Please find the credentials

Please contact administrator
for this information.

#419742 Copied

Jack Richardson

Support staff

October 21, 2024 at 15:23

Dear @JiPanditJI,

We hope this message finds you well.

As we have noticed that you are using the Elementor plugin to build content on your website, we kindly recommend following the guidelines provided in the official Elementor documentation to address any potential issues: https://elementor.com/help/500-error/.

Please review the suggestions outlined there and, if necessary, reach out to your hosting provider to adjust the relevant server settings.

Should you require any further assistance, feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#419779 Copied

JiPanditJI

Participant

November 1, 2024 at 04:53

I checked my hosting provider , every thing is right, I did all the trouble shooting, removed plugins, stilll things are not working
Mobil website still broken
Elementor not at all loading, I cant edit the website

#421227 Copied

Jack Richardson

Support staff

November 1, 2024 at 14:24

Dear @JiPanditJI,

We hope this message finds you well.

Could you kindly provide us with additional details regarding the issue you’re experiencing on mobile devices? Screenshots, videos, or any other relevant information would be greatly appreciated, as we were unable to identify any issues on your website when accessed from a mobile device.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

#421312 Copied

JiPanditJI

Participant

November 2, 2024 at 08:48

I have numerous times shared the videos and images and reported the issue, but I dont know why you are not seeing those.
Leave it , I do the cut short. I have attached a comparison image, we want our mobile layout to be actually look like an app as per the image attached for other website which is built on Xstore only, we tried every setting , but there is a glitch and we are not able to get the result

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Luca Rossi

Support staff

November 5, 2024 at 08:27

Dear @JiPanditJI,

We hope this message finds you well.

We wanted to inform you that we have hidden the text of the cart element on mobile devices to optimize the spacing. You can view the changes here:
[Preview](https://prnt.sc/4xYKxrLvAKdD).

Additionally, we kindly request that you review and edit the slides on your homepage using Elementor for mobile devices, as they currently appear misaligned. You can see the issue here:
[Preview](https://prnt.sc/E94xe4S8BP8o).

Thank you for your attention to this matter. Should you need any further assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

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