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Website Is down After XStore WooCommerce New update

This topic has 4 replies, 2 voices, and was last updated 21 minutes ago ago by YooMart

YooMart

Participant

February 2, 2025 at 13:40

Hello, my web site is down after new update I can’t see my Product on the home page also I can’t see the shop page, maybe WooCommerce error after update
thanks in advance for your help.

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#433106 Copied Theme version: 9.4.7

3 Answers

Rose Tyler

Support staff

February 2, 2025 at 14:35

Hello, YooMart,

Thank you for reaching out to us.

Please make sure you cleared the cache, because we do not see the issue on your site, provides are visible – https://prnt.sc/da3WsZWjAt-0

We can’t log in using the credentials you provided.

Best regards,
8Theme’s Team

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YooMart

Participant

February 2, 2025 at 14:43

hello my host is WordPress.com
I speake with the support and they try to fix the error but they will deactivate the xstor core to fix the error

this is the screen shot from the:
– critical error on the backend.
– WordPress Support say : Thank you for your patience. The critical error is due to some incompatibility with the XStore Core plugin. Do I have your permission to disable this plugin for troubleshooting?

and I say yes

so the wordpress support in try to fix the error now and I will tell you after he finish

if error in the xstore core I will back to you in 10 minutes

Please Help and thanks in advance

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YooMart

Participant

February 2, 2025 at 15:19

you can access to admin area access from the link in the Private content area
thanks.

the wordpress.com support say to you :

Again, thank you for your patience. I’ve updated the plugins and theme on your site, but the error persists when reactivating XStore Core.
The issue originates from the XStore Core plugin itself, where a property in its code doesn’t have the required access level for WooCommerce. Since this requires a fix from the plugin developers, I recommend reaching out to them to report the issue.
You can share the exact error with them:
Fatal error: Access level to XStoreCore\Modules\WooCommerce\XStore_Waitlist_Customer_Notify_New_Request::$placeholders must be public (as in class WC_Email) in /srv/htdocs/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/emails/class-customer-notify-new-request.php on line 16

they can help you if you want help you can chat with him from the backend chat if you want and they will do to you as you like
after you log in my account use this link to chat with wordpress.com support if you need help

It looks like there is a link to the developer’s support here:
https://yoomart.co.uk/wp-admin/admin.php?page=et-panel-support

hank you!

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