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Website is getting too slow, is it because of the theme update ?

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

Plethora

Participant

September 5, 2024 at 09:12

The website is getting too slow, elementor stopped responding, is it because of the update required for the theme?

#413110 Copied

5 Answers

Rose Tyler

Support staff

September 5, 2024 at 09:34

Hello, Plethora,

Thank you for reaching out to us. We understand your concern regarding the slow performance of your website and the issues with Elementor not responding.

Typically, updating the theme should not result in the issues you are experiencing.

To assist you further, could you please provide us with temporary wp-admin access? This will enable us to review your settings and identify the root cause of the problem.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Plethora

Participant

September 5, 2024 at 10:05

I have not updated the theme yet. kindly check and let me know.

Please contact administrator
for this information.

#413125 Copied

Rose Tyler

Support staff

September 5, 2024 at 10:47

Hello, Plethora,

In this case, we would recommend you update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ ,
and contact the support of Elementor https://wordpress.org/support/plugin/elementor/ because of this error – https://prnt.sc/8KkoXDPOzm2t

Best Regards,
8Theme’s Team

#413130 Copied

Plethora

Participant

September 11, 2024 at 14:00

can you check why the single-product page is showing error?

Please contact administrator
for this information.

#413963 Copied

Andrew Mitchell

Support staff

September 11, 2024 at 14:12

Dear Plethora,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#413965 Copied
Tagged: slow woocommerce website, theme update problems, website speed issues, woocommerce themes slowdown, wordpress performance troubleshooting, wordpress theme update
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Website is getting too slow, is it because of the theme update ?

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