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Urgent – The website is down if there is a new update for any of the theme

This topic has 10 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

Freelancer

Participant

April 23, 2021 at 10:16

http://ambixperfumes.com
https://paste.pics/CA7WF
https://paste.pics/CA7WP
https://paste.pics/CA864

The error log is :
2021-03-24 20:59:33 UTC [apache][access_compat:error] [pid 60188] [client 35.214.182.128:12136] AH01797: client denied by server configuration: /home/customer/www/ambixperfumes.com/public_html/wp-content/uploads/woocommerce_uploads/, referer http://ambixperfumes.com/wp-content/uploads/woocommerce_uploads/

you will find the issue in the screenshot. and it is still down

In the screenshots, you will find how the website looks if any plugin asks for updates, and to solve the problem I have to make the theme update then clear the cache.
The problem is the website should not go to this state while is live especially If I don’t have access to the dashboard at the moment.

Many thanks
Credentials are provided

Please, contact administrator
for this information.

#285226 Copied Theme version: 2.6

9 Answers

Olga Barlow

Support staff

April 23, 2021 at 10:49

Hello,

Do you use cache plugins for both sites? Try to go to Theme Options > Speed Optimization > disable Optimize Frontend CSS option, clear cache and check if you still have issue with the styles.
Let me know about results.

Regards

#285229 Copied

Freelancer

Participant

April 23, 2021 at 10:53

I have followed the steps and cleared the cache many times until it solved. Is that would prevent the problem to happen again?

#285231 Copied

Olga Barlow

Support staff

April 23, 2021 at 15:28

Hello,

Try to disable the combine CSS styles option in the cache plugin that you use.

Regards

#285270 Copied

Freelancer

Participant

April 25, 2021 at 12:03

The problem is repeated, sometimes give a blank page or 500 internal server error or appear like in the screenshots.
Also when I try for example to save any change it gives me an internal server error message or keep loading forever, an example shown in the screenshots

While trying to edit the theme options:
https://paste.pics/CAVSL

While trying to delete the plugin:
https://paste.pics/CAUJX

While trying to export orders:
https://paste.pics/CAVXV

#285388 Copied

Olga Barlow

Support staff

April 26, 2021 at 10:46

Hello,

Contact your hosting provider and ask to provide server error logs. Share us link to the server error logs file. I suppose that issue is related to server settings and log file helps to understand which settings you need to fix.

Regards

#285468 Copied

Freelancer

Participant

April 26, 2021 at 11:29

The error log is empty. They say there are no errors in the log file.
But I did download the PHP-errorlog.txt file and upload it. to the private area so you can access it.

Please contact administrator
for this information.

#285476 Copied

Olga Barlow

Support staff

April 27, 2021 at 09:42

Hello,

It’s not possible that you get 500 error and don’t have any errors in the server error log!
Allow access to file that you sent.

Regards

#285536 Copied

Freelancer

Participant

April 27, 2021 at 09:49

I gave you the access, do you need the server credentials to make sure? or the file you had access to is enough?

#285543 Copied

Olga Barlow

Support staff

April 27, 2021 at 15:12

Hello,

I don’t see recent errors that could cause the mentioned problem. Besides, I don’t see error while editing theme options or export the orders https://gyazo.com/ee4562dc28764aef9824159b42a57c03

Regards

#285592 Copied
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