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Website is loading very slow , some pages not even load untill we refresh again and again

This topic has 16 replies, 3 voices, and was last updated 6 days, 12 hours ago ago by Jack Richardson

Festigift

Participant

July 1, 2024 at 12:19

Website is loading very slow , some pages not even load untill we refresh again and again
kindly help fast

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#402560 Copied Theme version: 9.3.14

15 Answers

Rose Tyler

Support staff

July 1, 2024 at 12:46

Hello Festigift,

Thank you for reaching out to us.

There is an error – 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

WooCommerce > Status > Logs > fatal-error file shows errors in plugins. You need to disable the mentioned plugins or contact their support to get assistance.

Best Regards,
8Theme’s Team

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Festigift

Participant

July 1, 2024 at 13:05

Can you help me out which plugins mainly affecting

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Rose Tyler

Support staff

July 1, 2024 at 13:10

Hello Festigift,

“Can you help me out which plugins mainly affecting” – https://prnt.sc/aHXseXg5-vXr

Best Regards,
8Theme’s Team

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Festigift

Participant

July 1, 2024 at 13:25

i have

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Rose Tyler

Support staff

July 1, 2024 at 13:47

Hello Festigift,

What about https://prnt.sc/MDBSr-egpikl ?

Have you contacted your hosting provider about 500 Internal server error?

Best Regards,
8Theme’s Team

#402578 Copied

Festigift

Participant

July 1, 2024 at 14:18

i want to use that plugin, it is necessary part of my website.

#402592 Copied

Festigift

Participant

July 1, 2024 at 14:19

yes

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Rose Tyler

Support staff

July 1, 2024 at 14:26

Hello Festigift,

“i want to use that plugin, it is necessary part of my website.” – We would like to inform you that the issue you are experiencing requires direct assistance from the plugin’s support team. Our support scope is limited to our themes, and we are unable to provide support for third-party plugins.
We kindly ask for your understanding and recommend that you reach out to the plugin’s support team for the necessary resolution.

Best Regards,
8Theme’s Team

#402598 Copied

Festigift

Participant

July 1, 2024 at 14:28

hii

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Rose Tyler

Support staff

July 1, 2024 at 14:30

Hello Festigift,

We would like to inform you that the issue you are experiencing requires direct assistance from the plugin’s support team.
Our support scope is limited to our themes, and we are unable to provide support for third-party plugins.
We kindly ask for your understanding and recommend that you reach out to the plugin’s support team for the necessary resolution.

In simple words: to solve the error contact support of the plugin.

Best Regards,
8Theme’s Team

#402604 Copied

Festigift

Participant

July 2, 2024 at 06:58

Until

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Festigift

Participant

July 2, 2024 at 07:16

can

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Festigift

Participant

July 2, 2024 at 07:31

HEY

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Festigift

Participant

July 2, 2024 at 08:08

are

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Jack Richardson

Support staff

July 2, 2024 at 08:38

Dear @Festigift,

We advise addressing the issues sequentially. Currently, your website is experiencing a 500 Internal Server Error, which needs to be resolved by your hosting provider. Once this issue is rectified, and if subsequent problems arise that are unrelated to our theme, we will be more than willing to assist in identifying and resolving any theme-related issues on your website.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

#402691 Copied
Tagged: best sellers, fast loading, no refresh needed, website speed improvement, woocommerce themes
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