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Website is not loading elements are not working properly

This topic has 5 replies, 2 voices, and was last updated 18 hours, 10 minutes ago ago by JiPanditJI

JiPanditJI

Participant

November 13, 2024 at 14:47

I have transferred the wordpress back up from my staging website beta.jipanditji.com to my live website jipanditji.com. but few of the plugins and elements are not working properly, infact some of the theme files itself are not loading properly.

Please check the same and resolve

#423159 Copied Theme version: 9.4.4

4 Answers

Rose Tyler

Support staff

November 13, 2024 at 14:58

Hello, JiPanditJI,

Thank you for contacting us and for using XStore.

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#423162 Copied

JiPanditJI

Participant

November 13, 2024 at 16:26

we did the migrtion part and the website is working, but few of the elements are not loading your very much theme structue is distorted, check the screenshot,
And i request you not to run away and provide the support, it takes us time to reach out to you, we do all types of torubleshooting at our end and connect with you as a last resort, so please appreciate and help

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#423187 Copied

Rose Tyler

Support staff

November 13, 2024 at 17:00

Hello, JiPanditJI,

The issue displayed in your screenshot is not related to migration. It is a common problem that occurs for all users after a WordPress update and is not critical. It will be resolved in the next update of the theme and core plugin.

Best Regards,
8Theme’s Team

#423202 Copied

JiPanditJI

Participant

November 13, 2024 at 17:28

When it will be updated??

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