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Website is not loading elements are not working properly

This topic has 6 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Jack Richardson

JiPanditJI

Participant

November 13, 2024 at 14:47

I have transferred the wordpress back up from my staging website beta.jipanditji.com to my live website jipanditji.com. but few of the plugins and elements are not working properly, infact some of the theme files itself are not loading properly.

Please check the same and resolve

#423159 Copied Theme version: 9.4.4

5 Answers

Rose Tyler

Support staff

November 13, 2024 at 14:58

Hello, JiPanditJI,

Thank you for contacting us and for using XStore.

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#423162 Copied

JiPanditJI

Participant

November 13, 2024 at 16:26

we did the migrtion part and the website is working, but few of the elements are not loading your very much theme structue is distorted, check the screenshot,
And i request you not to run away and provide the support, it takes us time to reach out to you, we do all types of torubleshooting at our end and connect with you as a last resort, so please appreciate and help

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support staff only.

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Rose Tyler

Support staff

November 13, 2024 at 17:00

Hello, JiPanditJI,

The issue displayed in your screenshot is not related to migration. It is a common problem that occurs for all users after a WordPress update and is not critical. It will be resolved in the next update of the theme and core plugin.

Best Regards,
8Theme’s Team

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JiPanditJI

Participant

November 13, 2024 at 17:28

When it will be updated??

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Jack Richardson

Support staff

November 14, 2024 at 15:26

Dear @JiPanditJI,

We hope this message finds you well.

We would like to inform you that the task you mentioned is already on our to-do list for the upcoming update. You can monitor the frequency of our updates on our changelog page here: https://xstore.8theme.com/update-history/. Given the recent changes introduced by WordPress, we anticipate that this update will be released sooner than usual, likely by next week.

We recommend that our customers only proceed with such major updates when compatibility with the latest versions is explicitly mentioned in our changelog. As you may have noticed, we have not yet added compatibility with the latest WordPress version, which means we are currently working on it. In the meantime, you may consider restoring a backup of your WordPress installation to ensure everything functions correctly until we release the official update with the necessary compatibility adjustments.

Once the update is available, you will receive a notification via the email address registered with us.

Thank you for your understanding and patience.

Best regards,
Jack Richardson
The 8Theme Team

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