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Website is not opening correctly i think may be theme issue

This topic has 4 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

Amit R

Participant

December 25, 2024 at 12:28

https://edit.onlinedawaiwala.com/?woo-share=FfzfooSgNOc7VrhUmcxvzSdcjKU96JCS

Please check my website link and just tell me what the problem is with it not being open correctly.
and please find the main image of the website; it should be shown in that format.

thank you

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#428680 Copied Theme version: 9.4.6

3 Answers

Tony Rodriguez

Support staff

December 25, 2024 at 12:52

Hello, @Amit R,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing your website, we noticed that the header top bar is currently missing. You can easily edit the header using Elementor by navigating to **XStore Builders > Header Builder via Elementor**. From there, you can make the necessary adjustments to meet your requirements and update the header accordingly. https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

For your reference, we have provided an image in the private content area to assist you further.

Should you have any questions or need additional support, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#428684 Copied

Amit R

Participant

December 25, 2024 at 12:58

Actually, sir, I have got the solution. It was the problem with one plugin to boost site speed, and that is named Airlift plugin, but can you tell me, sir, why it is happening? Or i should stop using the airlift plugin, but i want that plugin for better site performance

#428689 Copied

Tony Rodriguez

Support staff

December 25, 2024 at 13:08

Hello, @Amit R,

Thank you for your response.

We would like to inform you that the Airlift plugin is a third-party plugin. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins.

If your goal is to enhance your website’s speed, we kindly recommend reviewing the following article, which provides valuable guidance on optimizing website performance: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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