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Website Issue – Problem on my website screen display

This topic has 4 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

Admin_Kitalabel

Participant

December 14, 2022 at 04:11

Hi Xstore, We have encountered issue on our website screen display, we have tried this on several laptops and we encountered the similar issue.

We have arranged the explanation of our case in a Google Slides, so hopefully it will be easier for you to understand our problem.

Please, contact administrator
for this information.

#341379 Copied Theme version: 8.2.4 WooCommerce version: 5.4.1

3 Answers

Tony Rodriguez

Support staff

December 14, 2022 at 07:24

Hello, @admin@kitalabel.com,

I have checked your site on the 1920×1080 px resolution and the issues you have mentioned are not appear. Check this video first: Under Private Content Area

You can clearly see in the video the button and the sticky header work fine. There is no issue as you described. Please once clear your browser cache and check back to your site again I hope you will never face the issues again.

Regards 8Themes Team.

Please contact administrator
for this information.

#341394 Copied

Admin_Kitalabel

Participant

December 18, 2022 at 04:42

Hi XSTORE, my team have tried to do clear cache and hard reload but the issue still exist.
I have recorded a video when we try to solve this issue.

Please contact administrator
for this information.

#341730 Copied
Tony Rodriguez

Support staff

December 18, 2022 at 09:20
Hello, @admin@kitalabel.com,

Please try to use the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back your site after removing the browser cache again.

@media only screen and (max-width: 1320px){ .header-wrapper .header-main-menu>div>.menu>li:last-child { display: inline-block !important; } } #header>[class*=header-wrapper] .sticky-on>div { top: 0 !important; }

Regards 8Themes Team.
#341753 Copied
Tagged: json array, persuasive writing, problem screen display, seo friendly, website issue, wordpress woocommerce templates
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