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Website loading slow / takes a lot of time to load

This topic has 4 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

RC

Participant

October 3, 2024 at 20:33

Hi,
We have recently set up my e-commerce website but it is loading very slow, whatever page or article, the website loads very slow.

It’s running XStore with Elementor and WooCommerce integration, with the plugins shown in the picture.

We have tried optimising / modificating options such as disabling unused options in Elementor, using cache plugins, using cache options in Cloudflare, diffrent WAF installed (even without WAF the website loads slow), optimising images, changing lazy load vs default loading. We also followed the guide from https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/. We have also upgraded the hosting package as a recommendation from the hosting company.

We are using the latest versions of the theme, plugins and WordPress.

Unfortunately, we can’t seem to understand why the website lodads so slowly.

We want to ask if there are any ways to disable unused resources in the theme, or if you can help us drill down into the problem. I have included a temporary account to the website in the private area. We would very much appreciate any tips or things to look for / modify in order to speed up the website.

Thank you in advance.

Please, contact administrator
for this information.

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#416983 Copied Theme version: 9.4.2

3 Answers

Luca Rossi

Support staff

October 4, 2024 at 09:29

Dear @RC,

We hope this message finds you well. Upon reviewing your website, we have noted that the loading time is within acceptable parameters.

For your reference, please view the following videos demonstrating the loading times:
– Frontend: [Frontend Video](https://www.awesomescreenshot.com/video/32211849?key=5436371c75938925a706e8bdefcfdb33)
– Backend: [Backend Video](https://www.awesomescreenshot.com/video/32211792?key=b77319c61a2a9f93c35347146c844330)

We would like to inform you that website speed optimization exceeds the scope of the standard support services provided by our team. If you require specialized customization services, we kindly invite you to submit a request via our customization panel at the following link: [Customization Panel](https://www.8theme.com/account/#etheme_customization_panel). This will enable direct communication with our technical team.

Please be aware that customization services incur additional charges. The precise cost will be determined following a detailed assessment of your request.

Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team.

#417074 Copied

RC

Participant

October 5, 2024 at 13:35

Hi,

Is there any option to disable individual parts of the theme like: OpenAI / Sales Booser / GDPR & Cookies?

Can you please provide any other tips to make the website load faster? I’m interested in both general and individual (theme) options to try.

Thanks!

#417333 Copied

Luca Rossi

Support staff

October 5, 2024 at 17:01

Dear @RC,

We hope this message finds you well. Please find below some important information regarding the configuration and management of features within your XStore Dashboard:

1. **OpenAI Integration**: To enable the OpenAI feature, it is essential to insert your API keys at the following location: XStore Dashboard > OpenAI. Without these keys, the OpenAI feature will not function alongside the theme’s source codes. For your reference, please see the screenshot here: [https://prnt.sc/v3FynvlacDOu](https://prnt.sc/v3FynvlacDOu).

2. **Sales Booster**: Should you wish to disable any features within the Sales Booster, you may do so by navigating to XStore > Dashboard > Sale Boosters. For more details, refer to the screenshot here: [https://prnt.sc/dFIOsx8kW24T](https://prnt.sc/dFIOsx8kW24T).

3. **GDPR & Cookies**: This is managed via a plugin. If you prefer not to use this feature, simply choose not to install the plugin. For further information, please view the screenshot here: [https://prnt.sc/rjh-fSESFgyY](https://prnt.sc/rjh-fSESFgyY).

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team.

#417354 Copied
Tagged: efficient woocommerce load times, fast woocommerce templates, improve woocommerce loading speed, optimize wordpress loading time, quick load woocommerce templates, speed up woocommerce website, wordpress woocommerce speed solutions
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