Website loading time - by Techbrein - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

  • Avatar: Techbrein
    Techbrein
    Participant
    October 31, 2023 at 11:00

    Issue
    We are using XSTORE demo https://xstore.8theme.com/elementor/demos/grocery-market/ for our online store.
    It is found that this demo theme of yours requires huge loading.Same is impacting our online store also.Our website needs huge loading with this demo theme imported.

    We want to ensure that our website loads faster without any issue.We appreciate your assistance in resolving this issues.Please let me know if you need more details regarding this issue

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2023 at 12:57

    Hello, Techbrein,

    Thank you for contacting us and for using XStore.

    We’ve tested your site – https://prnt.sc/0ArEw6j5Z7xW
    – Reduce initial server response time – contact your hosting provider, because it is server-side;
    – Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
    – Avoid chaining critical requests – https://wp-rocket.me/google-core-web-vitals-wordpress/avoid-chaining-critical-requests/
    – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe.
    Our demo uses cache plugin and CDN – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    – Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Techbrein
    Techbrein
    Participant
    November 2, 2023 at 15:30

    Our website’s loading speed is currently extreme slow. We’re using the XSTORE theme with the demo import (URL https://xstore.8theme.com/elementor/demos/grocery-market/.) and even with simply the demo content imported, the website’s loading speed remains slow. It’s important to note that we haven’t changed anything about the theme, and have already activated speed optimization options in the theme settings. Unfortunately, none of these changes have resulted in visible improvements.This is our development site and further optimisations cannot be done at this phase.

    We have other websites on the same server, and those websites load smoothly after importing their corresponding demo themes. Thus, the problem is not with the server.

    We are in the process of developing an online store with a large amount of products, and one major concern is the poor loading time. We kindly request your assistance in identifying and implementing solutions to enhance the website’s performance. If it is not possible to resolve the speed issues, we may need to explore the possibility of a refund. Your attention to this matter is greatly appreciated.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2023 at 16:44

    Hello, Techbrein,

    We appreciate your prompt response.

    We’ve already suggested installing a cache plugin and CDN? Have you done this? Please do this first, then provide temporary wp-admin access, and we will check your settings.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Techbrein
    Techbrein
    Participant
    November 3, 2023 at 10:02

    Still the issue persist

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2023 at 12:08

    Hello, Techbrein,

    Thank you for your response.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Techbrein
    Techbrein
    Participant
    November 3, 2023 at 14:12

    We are not satisfied with the speed.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2023 at 14:21

    Hello, Techbrein,

    Ok. Have you submitted a refund request already?

    Kind Regards,
    8theme team

    Avatar: Techbrein
    Techbrein
    Participant
    November 3, 2023 at 15:13

    No I didnt give the request. Please process the refund

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2023 at 15:20

    Hello, Techbrein,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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