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Website looks different when working on backend

This topic has 9 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Zeal Evince

Zeal Evince

Participant

March 27, 2023 at 01:35

Website looks different when working on backend. Fonts and placements are not changing once we look in real time.

Please, contact administrator
for this information.

#351344 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

8 Answers

Tony Rodriguez

Support staff

March 27, 2023 at 05:34

Hello Zeal Evince,

Thank you for purchasing our theme and for reaching out to our support center.

We have reviewed your website and discovered that a CDN is enabled, which is why you are unable to view the changes on the front-end of the site. Please refer to the following image for further reference: https://postimg.cc/5XMhv983

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then check again.

If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#351350 Copied

Zeal Evince

Participant

March 27, 2023 at 06:21

Hi,

Please find login details in private area.

Thanks & Regards

Please contact administrator
for this information.

#351356 Copied

Tony Rodriguez

Support staff

March 27, 2023 at 06:55

Hello Zeal Evince,

We have observed that the administrative login credentials you provided are not functioning as expected. Please refer to the video located in the private content area and provide us with the correct, tested login details.

In addition, we would appreciate it if you could provide a screenshot of your issue and share it with us for a better understanding of the issue so that we can provide you with an appropriate solution.

You may upload the screenshots on https://postimages.org/ and paste the links here.

We thank you for your cooperation.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#351362 Copied

Zeal Evince

Participant

March 28, 2023 at 09:27

Hi,

Sorry we had issue with our hosting server which has been resolved now. You can now login with the details provided in private area.

Thanks,

Please contact administrator
for this information.

#351483 Copied

Rose Tyler

Support staff

March 28, 2023 at 10:14

Hello, Zeal Evince,

1/ We can’t log in still. Please provide the correct credentials – https://prnt.sc/9xJhv3CMQaDM

2/ We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351491 Copied

Zeal Evince

Participant

March 28, 2023 at 11:47

Hi,
Sorry it didn’t workout before. I have again changed the credentials and I tried again and it is working now. Can you please check?

Please contact administrator
for this information.

#351504 Copied

Rose Tyler

Support staff

March 28, 2023 at 12:42

Hello, Zeal Evince,

Thank you for the response.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.
Clear the cache and check if your changes can be visible after that.
If the problem persists, please record a video for us.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351513 Copied

Zeal Evince

Participant

March 28, 2023 at 12:49

hi,

Thanks for your help. It is working fine now.

Regards,

#351515 Copied
Tagged: backend, customization, design, templates, woocommerce, wordpress
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Website looks different when working on backend

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