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Website mobile version not working propertly!

This topic has 9 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

Lucky Latvian

Participant

December 2, 2022 at 12:27

Hey!

I’ve been using this template for more than 5 websites and never had to experience something like this. We’ve two very serious technical issues with this website.

Mobile version issue
You can view how it’s working on Apple devices right there – https://files.fm/f/8rv2brt3m

When we’re scrolling to the top to bottom and back you can see that page is already loaded but the content are loading multiple times. On desktop version everything working fine but for mobile and tablet version we’re experiencing something like this. Also this content is loading much slower than our other websites.

Elementor 500 internal error
https://files.fm/u/y9e5tsjcg

When we’re editing our homepage landing page we’re experiencing all the time this error. We tried to disable multiple plugins but nothing changed. After 15 times pressing Save button, page finally updates itself.

Best Regards,
Lucky Latvian

Please, contact administrator
for this information.

#340334 Copied Theme version: 8.3 WooCommerce version: 7.1.0

8 Answers

Rose Tyler

Support staff

December 2, 2022 at 14:26

Hello,

Thank you so much for purchasing our theme and contacting our support center.
Please post different questions via separate topics on the forum.
1/ Try to disable Motion Effects for elements/sections on mobile.
2/ Read docs of Elementor plugin – https://elementor.com/help/500-error/ https://elementor.com/help/publish-update-button-not-work/

Regards

#340340 Copied

Lucky Latvian

Participant

December 2, 2022 at 16:32

1/ Nothing changed! Please let your technical guys check this problem.

#340348 Copied

Tony Rodriguez

Support staff

December 3, 2022 at 07:39

Hello, @Lucky Latvian,

I have checked your site on my personal mobile phone and found that it works fine. I have recorded a video for you please watch it completely for a better reference to understand. see the video link under the private content area.

Regards 8Themes Team.

Please contact administrator
for this information.

#340382 Copied

Lucky Latvian

Participant

December 5, 2022 at 10:59

Please can your developers check our website with ios? We still experience same problem for multiple ios devices.

#340520 Copied

Lucky Latvian

Participant

December 5, 2022 at 12:47

How can we improve mobile loading speed?

#340534 Copied

Lucky Latvian

Participant

December 5, 2022 at 12:48

How can we improve mobile loading speed?

#340535 Copied

Lucky Latvian

Participant

December 5, 2022 at 12:48

https://fv9-3.failiem.lv/down.php?i=aw2kbe4at&view

#340536 Copied

Rose Tyler

Support staff

December 5, 2022 at 15:18

Hello,

1/ Private Content area
2/ Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Also, you can try to activate XSTORE Ajaxify in the settings of elements (page content) https://prnt.sc/EvzLILwXaCKt

Regards

Please contact administrator
for this information.

#340569 Copied
Tagged: issues, mobile, templates, version, woocommerce, wordpress
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