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Website not loading correctly on mobile – IOS & Android

This topic has 8 replies, 2 voices, and was last updated 5 months ago ago by Jack Richardson

gcl

Participant

June 10, 2024 at 14:53

Hi,

I’m having issues with the website on mobile devices, I have posted a video from IOS and Android so you can see the flow.

When clicking on shop it redirects to a product the first product page on that category.

Secondly the product, qty and pricing is not fitting properly see screen shot in private area.

Please, contact administrator
for this information.

#398954 Copied Theme version: 9.3.11

7 Answers

Jack Richardson

Support staff

June 10, 2024 at 15:47

Dear @gcl,

I hope this message finds you well. We have noticed that you currently have the XStore AMP plugin activated on your web-site. To assist us in diagnosing a recent issue, could you kindly deactivate this plugin temporarily and verify if the problem continues?

Should the issue be resolved upon deactivation, it may indicate that the XStore AMP plugin is not functioning as expected in your specific server environment or due to an intensive caching system. If this is the case, we would like to discuss whether you require this plugin to remain active, or if alternative solutions are preferable.

Thank you for your cooperation and understanding. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

#398966 Copied

gcl

Participant

June 10, 2024 at 15:53

Hi, I have deactivated this, but if we want it enabled why would this happen?

#398969 Copied

Jack Richardson

Support staff

June 11, 2024 at 07:22

Hello @gcl,

We asked you to check if the version of your web-site working good without XStore AMP plugin active, is it so ? Also, we previously described the reasons why the XStore AMP plugin can not functioning as expected according to your specific server environment or due to an intensive caching system.

Kind regards,
Jack Richardson
The 8theme’s team

#399175 Copied

gcl

Participant

June 11, 2024 at 10:29

It works fine without XStore AMP but I would like AMP to be enabled.

What can be done to get AMP working correctly?

#399217 Copied

Jack Richardson

Support staff

June 11, 2024 at 13:14

Dear @gcl,

We hope this message finds you well.

We have conducted tests on both iPhone and Android devices in response to the concerns you raised in your previous communication. To facilitate a detailed review, we have attached a link to videos in a private area, documenting our testing process.

Based on our observations, we did not encounter the issues described in your message. The functionality appears consistent, and there were no unintended redirections to the product after accessing the product category.

Given these results, we recommend attempting the tests on different devices or maintaining the plugin in its inactive state, as we are currently unable to replicate the issue.

Thank you for bringing this matter to our attention. Please do not hesitate to reach out if you have further questions or require additional assistance.

Best Regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#399242 Copied

gcl

Participant

June 11, 2024 at 13:58

Hi,

Thanks for the response.

You asked that I disable AMP, I already know there is no issue when AMP is disabled. The issue occurs when AMP is enabled so what you’ve stated is what we already knew.

Do you want me to enable AMP again so you can look into why this isn’t functioning properly?

#399258 Copied

Jack Richardson

Support staff

June 11, 2024 at 14:33

Dear @gcl,

We hope this message finds you well.

We recently accessed your website to conduct testing for optimization purposes. During this process, we temporarily activated the XStore AMP plugin to evaluate its performance on mobile devices using both iOS and Android operating systems.

We have forwarded a video demonstrations to your attention, which illustrates the AMP version of your website. Please note the differences in the header search design compared to the non-AMP version, as highlighted in the video. We are pleased to report that we encountered no issues on either device during our tests.

Following the completion of our assessment, we have deactivated the XStore AMP plugin and restored the settings to their original state, as per the condition prior to our testing.

Thank you for allowing us the opportunity to assist in enhancing your website’s functionality. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#399272 Copied
Tagged: fix woocommerce mobile issues, ios android compatibility, mobile website issues, optimizing mobile websites, website loading problems, woocommerce mobile troubleshooting, wordpress woocommerce templates
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