Return to previous page

Website not loading due to high RAM usage

This topic has 5 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Stan Russell

MADSEBBY

Participant

January 18, 2016 at 14:28

Hello,

My website is not loading at all. I’ve asked the hosting provider what is causing this issue. They said that the website is using way to much RAM memory (about 3 GB) to load and that there are a few faulty scripts. Could you please take a look to see what is happening and advise us what to do?

Are there any codes that are causing this issue or there is a server misconfiguration?

Hope to hear from you soon!
We need to fix this ASAP.

Regards,
Sebastian

Please, contact administrator
for this information.

#108544 Copied Theme version: 2.10.0 WooCommerce version: 2.4.12

4 Answers

Jack Richardson

Support staff

January 19, 2016 at 11:31

Hello,

It seems there is the problem with your DNS service as we can’t connect to your site, here is the screenshot of the error message http://prntscr.com/9s0nyz. You need to contact your hosting provider support to investigate the issue more deeply.

Best regards,
Jack Richardson.

#108698 Copied

MADSEBBY

Participant

January 19, 2016 at 11:49

Hello,

I’ve just asked to hosting provider to boost up the RAM on our server.
Now the site is loading but it’s still uses a lot of memory.
Wolud you be so kind to check this issue again?

Thank you!

#108707 Copied

MADSEBBY

Participant

January 19, 2016 at 19:36

Hello,

We managed to fix the problem. Everything is ok. Our site is up and running.
TNX!

#108799 Copied

Stan Russell

Participant

January 20, 2016 at 08:20

Hello MADSEBBY,

we are glad to hear that your problem is solved! Have a good day!

Regards,
Stan Russell.

#108839 Copied
Tagged: high, loading, themes, usage, website, woocommerce, wordpress
Viewing 5 results - 1 through 5 (of 5 total)