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Website not loading on [Mobile Chrome] browser.

This topic has 6 replies, 3 voices, and was last updated 2 days, 12 hours ago ago by Jack Richardson

Dr Aqeel

Participant

February 9, 2025 at 16:34

I am using xstore (with magazine demo pages) on https://urduscience.org . This website shows magazine pdf files as flipbook, and allow downloading through purchasing PDFs as Downloadable + virtual woo-commerce product. I am using DearFlip Lite Plugin to allow visitors to read all magazine issues. PDF files are stored on cloud.
Website working fine on desktop screens very well. But not loading in Mobile Chrome browsers on any phone. Other mobile browsers like Firefox (mobile) is performing good. /wp-admin/ loads correctly but not public pages. Can you find the issue?

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#433843 Copied Theme version: 9.4.7

5 Answers

Rose Tyler

Support staff

February 10, 2025 at 09:37

Hello,

Thank you for contacting us and for using XStore.

What phone model and browser are you using?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#433916 Copied

Dr Aqeel

Participant

February 10, 2025 at 17:58

I have created a temp. admin. username and password is shared in private content area.

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support staff only.

#433968 Copied

Jack Richardson

Support staff

February 11, 2025 at 17:01

Dear @Dr Aqeel,

I hope you are doing well.

Could you kindly try deactivating the plugin you are using for such books functinality? It is possible that the issue is related to this plugin, as it may be affecting your website’s performance across different browsers. Based on our observations, these sections utilize additional JavaScript scripts, which are not related to our theme.

Additionally, we have tested the page on multiple devices and noticed that it sometimes loads correctly and sometimes does not. To further investigate, we would appreciate it if you could share the results of your own testing.

We sincerely apologize for any inconvenience, but due to a high volume of requests at the moment, we are unable to conduct in-depth testing for each individual customer.

Thank you for your understanding. Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#434077 Copied

Dr Aqeel

Participant

February 16, 2025 at 15:12

I did extensive testing. Interestingly, when I deactivate Elementor and re-activate, problem goes away for first refresh. But afterwards it re-appears.

#434474 Copied

Jack Richardson

Support staff

February 17, 2025 at 08:57

Dear @Dr Aqeel,

I hope you are doing well.

Could you kindly conduct a test using any default theme, such as “Hello Elementor” or “Storefront”? Additionally, we would appreciate it if you could provide us with feedback, including screenshots or videos, in case there are no issues when testing with a default theme.

If the issues persist during such testing, we recommend checking the “Elementor support forum” or their “official documentation”, as this would indicate that the issue is not related to our theme. Please note that our support is exclusively provided for projects developed by our team.

Thank you for your understanding and for respecting our support policy.

Best regards,
Jack Richardson
8Theme Team

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