Website not loading, some time loading but taking too much time and showing some error

Hello,

Thank you for reaching out and bringing this issue to our attention. We understand the importance of having a fully functional website, especially during the development phase, and we apologize for any inconvenience caused by the loading issues you are experiencing.

Based on the details you’ve provided, the memory error that is shown on your screenshot, should be fixed first by your hosting provider.
Please read this article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Once it will be fixed, let us know if further assistance is needed from our side.

Best Regards,
8Theme’s Team

Dear @imguser,

We hope this message finds you well. Upon reviewing the content on your homepage, we have observed a significant number of elements that may be contributing to the intermittent loading issues you are experiencing. We kindly suggest reviewing the solutions we have previously provided to our customers, which can be found at https://www.8theme.com/topic/error-message-while-debugging-the-website/#post-405279.

Additionally, we recommend checking the system requirements on the XStore Control Panel. Please ensure that all settings are adjusted to either average or high values to optimize performance.

We also noticed that your site is currently using the “WP Fastest Cache” plugin. It is possible that the settings of this plugin are causing excessive requests, which could negatively impact the loading times of your site. We advise deactivating this plugin temporarily to determine if it improves the site’s performance.

Also, we would recommend you to contact with your hosting provider for better analys and the possible improves that can be made on hosting side.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @imguser,

We hope this message finds you well. We are reaching out to clarify the compatibility of the WP Rocket cache plugin with our theme. We have noticed your recent comments regarding potential incompatibility issues, and we would like to address this matter.

For your reference, you can access the WP Rocket documentation related to our theme at the following link: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore. All our demos are using the WP Rocket plugin and it is working correctly. We find it surprising to hear reports of incompatibility as our tests have not indicated such issues.

Furthermore, we have conducted a performance analysis of your website using one of the most popular site speed tester, PageSpeed Insights. The results were quite favorable and can be viewed here: https://www.awesomescreenshot.com/image/49511696?key=e8b5057d32fc31b7d472382eec0edf9d.

Based on these findings, we recommend following the optimization guide step-by-step to enhance your site’s performance. Once you have implemented the suggested improvements, please provide us with feedback so that we may assist you further.

Thank you for your attention to this matter. We look forward to your response and continuing to support your efforts.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @imguser,

I hope this message finds you well. As previously communicated, we utilized the “PageSpeed Insights” tool for testing, which you can access via the following URL: https://pagespeed.web.dev/.

In our last correspondence, we recommended specific enhancements aimed at improving your website’s loading speed. It appears that these suggestions have not yet been implemented. If the improvements are not applied, and you wish for us to proceed with the optimization, it may seem as though the responsibility for the entire speed optimization process is being transferred to us, which is unfortunately not feasible.

We kindly ask you to implement the changes outlined in our previous message, which can be reviewed here: https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-405621.

Please implement these improvements at your earliest convenience and inform us once completed. We are eager to continue with further testing and enhancements upon receiving your feedback.

Best regards,
Jack Richardson
The 8Theme Team

Dear @imguser,

I hope this message finds you well.

We were in the process of evaluating the website at https://test.******.online. Upon reviewing the source code of the homepage (and also we check the live web-site with same test), we were unable to identify any elements that have been activated with XStore Ajaxify option, as previously discussed and agreed upon.

Could you please confirm whether our observation is accurate? If the XStore Ajaxify options have indeed been activated, we kindly request that you provide us with a comprehensive list of all widgets where this feature is enabled or steps to check such implementation.

We also noticed that you have 2 headers loaded on each page but the first one is hidden on each device. You should understand that if you simply hide the section, all styles/scripts that are required for rendering of elements this section (in your case hidden header area) are loaded. It means that speed will be implroved also once you removed the unused header.

We recommend you to read our answer about the patches reappearing on your web-site -> https://www.8theme.com/topic/tons-of-errors-on-home-catalogue-aka-shop-page-and-individual-usal-pages-when-u-inspect/page/3/#post-405545.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @maftimfia,

I hope this message finds you well.

We have reviewed the loading speed of your website and observed that it is slower than expected. Unfortunately, it appears that the optimizations we previously recommended have not been implemented on your end. Implementing these changes is crucial for enhancing your website’s performance.

We specifically advised the activation of the XStore ajaxify feature, which seems to have been overlooked. We kindly request that you implement the suggested optimizations to facilitate noticeable improvements.

Should the performance issues persist following these implementations, please provide us with the working wp-admin and FTP access credentials for your website. This will enable us to conduct a more thorough investigation.

Thank you for your attention to this matter. We look forward to seeing the enhanced performance of your website soon.

Best regards,
Jack Richardson
8Theme’s Team

Dear @maftimfia,

We appreciate your efforts in implementing the XStore ajaxify feature for certain Elementor widgets. However, upon review, we have been unable to verify the activation of this feature in any of the widgets, as evidenced by the following screenshot: https://gyazo.com/f51952b3dfc8e4a0c9f30d28f20cca5f. This situation leads us to believe that the agreed-upon implementation may not have been completed.

We would like to remind you that we have previously provided detailed steps necessary for this implementation in our support communications. It appears there may have been a misunderstanding regarding the extent of support we can offer. Our role is to guide you through the process rather than implementing the changes directly on your website.

Could you please provide us with screenshots or evidence in such case to confirm that the ajaxify feature has been activated as you previously indicated?

Additionally, we refer to our earlier communication which can be found here:

We kindly ask you to implement the changes outlined in our previous message, which can be reviewed here: https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-405621.

Could you kindly update us on which of the outlined steps have been implemented?

We look forward to your prompt response to clarify these matters.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @maftimfia,

I hope this message finds you well. It appears there may have been a misunderstanding regarding the implementation of the XStore Ajaxify option. This feature is accessible on each Elementor element throughout the page, as detailed here: https://www.awesomescreenshot.com/image/49721033?key=6ea48a4d7ca31a0880ecc1a2dd5f2dc4. Given your familiarity with these settings after multiple activations and tests, we believed it would be most efficient for you to implement this feature.

We recommend enabling the XStore Ajaxify option for Elementor widgets that are located outside the initial viewport seen by visitors when they first access your site. For more detailed information on this feature, please visit: https://www.8theme.com/topic/speed-performance-is-low-how-can-speed-up-the-site-template/#post-384938.

Additionally, the current ajaxify settings configured in the Theme Options may be reset entirely, as it is unnecessary to lazy-load all sidebar widgets across the website as currently set.

We apologize for any confusion during the process of identifying the correct option that we both referred to. Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @maftimfia,

I hope this message finds you well. We would greatly appreciate it if you could provide us with a URL for the specific category you referenced, as we are currently unable to locate it. This would greatly assist us in better understanding your needs.

Additionally, we recommend keeping the XStore Ajaxify option disabled for the Archive Products widgets. There are numerous conditions in these widgets that may not align correctly with the XStore Ajaxify functionality. It is generally best practice to enable this feature on elements located on the Home, Contact Us, and About Us pages to ensure optimal performance.

Thank you for your attention to these matters. We look forward to your response.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @maftimfia,

Thank you for providing the URL. Upon review, we noted that the option in question had been activated in numerous instances, as we initially suspected. Further investigation confirmed that this option was enabled for each element on the Archive Products builder page (that created an issue about “No products found” as it is the page where all products are displayed based on the global WooCommerce query).

We recommend keeping the XStore Ajaxify option disabled for the Archive Products widgets. There are numerous conditions in these widgets that may not align correctly with the XStore Ajaxify functionality. It is generally best practice to enable this feature on elements located on the Home, Contact Us, and About Us pages to ensure optimal performance.

To address this, we have implemented improvements and deactivated this option for the widgets on the Shop layout page. Additionally, we have reassessed the activation of the XStore Ajaxify option on your Home page. We have deactivated it for the first two elements visible in the initial window area, as activating this option is unnecessary for these elements. It was causing multiple widgets on the Home page to load simultaneously when they came into the viewport.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team