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Website not opening on mobile device. - by Charles Obasi

This topic has 6 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

Charles Obasi

Participant

April 2, 2016 at 17:05

Hi,
After installing the theme and doing all the demo content thing, I discovered that my website, no longer opens on smart phones irrespective of the browser I am using. In some cases, it will open for about three seconds and then crash the browser. When I tried again, it kept doing that. Other sites are doing great on my mobile except the one with your premium theme. Please, how to I rectify this cos most of my visitors and clients will be visiting from mobile phones. Thanks for helping me out. I await a speedy response

Also, how to set up my footer to look like the one in the demo content has been hectic for me. when I tried different stuff, the default demo footer area disappeared completely. Now I ve gat no footer. Will you be so kind to help ? Thanks.

Please, contact administrator
for this information.

#119803 Copied Theme version: 2.6 WooCommerce version: 2.5.5

5 Answers

Jack Richardson

Support staff

April 4, 2016 at 08:27

Hello,

May we reupload the theme?
Please provide us with FTP and WP Dashboard credentials in private content.
To recreate footer follow the instructions from our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer .

Best regards,
Jack Richardson.

#119845 Copied

Charles Obasi

Participant

April 4, 2016 at 13:22

Dear Jack,
Thanks for getting back to me. i would have preferred you showing me what the problem is and reasons for such malfunction cos i am skeptical to give out my hosting details. However, time is of essence to me so I will oblige and bank on the good reputation and track record of EIghtTheme. But i will still want to know the reason for such issues so i can solve it myself in the future.

Find details in the Private Content. Kindly respond as soon as possible .

Thanks
Charles

Please, contact administrator
for this information.

#119931 Copied

Jack Richardson

Support staff

April 4, 2016 at 13:31

Hello,

I’ve just checked your site on mobile and it’s working fine http://storage3.static.itmages.com/i/16/0404/h_1459773086_8357241_43b7c6663b.png .
Please specify what mobile device you’re checking in and show a screenshot of the problem.

Thank you.
Best regards,
Jack Richardson.

#119936 Copied

Charles Obasi

Participant

April 4, 2016 at 13:53

Dear Jack,
I am using a Nokia Lumia 730 Phone. The problem is still there and there is no possible way i can screen-crab a browser that is about to crash. The site just shows for about two seconds and crashes my browsers (internet explorer and uc browser)on my mobile phone. I ve cleared my browsing history and cache. Since you have my details, can you do the installation for me from that end?

#119944 Copied

Eva Kemp

Participant

April 5, 2016 at 10:15

Hello,

Please refer to this article https://connect.microsoft.com/IE/feedback/details/873157/ie-11-wp-8-1-browser-crashes-through-memory-problems .
The problem may be caused by lack of memory.
Are you using updated browsers?
Try to use new version of EDGE browser and check the site.

Regards,
Eva Kemp.

#120047 Copied
Tagged: device, mobile, opening, themes, website, woocommerce, wordpress
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