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Website Not Working Properly - by irmankarim

This topic has 14 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

irmankarim

Participant

June 21, 2015 at 03:33

Hi

I noticed my website did not show properly. I have already update the theme and plugins to the latest version. I noticed that the slider, mobile menu and the add to cart button is missing. Please assist to correct these errors. Thank you!

Website: the-vintagestash.com

Please, contact administrator
for this information.

#70614 Copied Theme version: 1.5 WooCommerce version: 2.3.11

13 Answers

GBG1

Participant

June 21, 2015 at 17:41

Same here – slider and menu are not functioning now, whereas they were after initial install a few weeks ago.

#70628 Copied

Jack Richardson

Support staff

June 22, 2015 at 09:49

Hello @irmankarim,

As I see you are using old theme version. The latest version is 1.8.
Please update the theme and required plugins to the latest versions https://www.8theme.com/download-plugins/ .
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#70681 Copied

Jack Richardson

Support staff

June 22, 2015 at 09:51

Hello @GBG1,

Please provide us with the link to your site, WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

#70683 Copied

irmankarim

Participant

June 22, 2015 at 17:30

Hi

I have already update the website but still there is not changes. Please assist.

#70822 Copied

Robert Hall

Support staff

June 22, 2015 at 17:46

Hello,

As I see you’ve not updated Revolution Slider and WPBakery Visual Composer plugins yet.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#70825 Copied

irmankarim

Participant

June 23, 2015 at 14:19

Hi

I have already download the 2 plugins and update it. Still, the revolution slider did not show, woocommerce also did not function properly. Please help!!

#71025 Copied

Robert Hall

Support staff

June 23, 2015 at 14:40

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#71037 Copied

irmankarim

Participant

June 23, 2015 at 20:17

Credentials in private content

Please, contact administrator
for this information.

#71129 Copied

Jack Richardson

Support staff

June 24, 2015 at 12:02

Hello @irmankarim,

I’ve reuploaded the theme and now your site is working properly.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#71277 Copied

irmankarim

Participant

June 24, 2015 at 14:23

Hi

Thank you! It works now. However, I have already activated my child theme but it seems like no css is being pulled from my child theme.

#71338 Copied

Jack Richardson

Support staff

June 24, 2015 at 14:37

Hello,

I’m sorry but I don’t see child theme folder on your server. There are only “theleader” and “theleader-new” folders. Perhaps you meant custom.css file? If so the old one have been moved to the active theme directory and it works fine. Please clear browser cache and check your site now.
If you want to create child theme then read this article:
https://codex.wordpress.org/Child_Themes

Best regards,
Jack Richardson.

#71341 Copied

irmankarim

Participant

June 26, 2015 at 16:25

Hi

Can you please re-install the theme for me. The price in woocommerce single page doesn’t display. It should show the price. Thank you.

#71896 Copied

Jack Richardson

Support staff

June 26, 2015 at 18:34

Hello @irmankarim,

As I see the price is displaying correctly for the product when all variations are selected (screenshot http://storage1.static.itmages.com/i/15/0626/h_1435339809_2670373_dbddec9114.png ).

Best regards,
Jack Richardson.

#71910 Copied
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