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Website Performance Issues on kdpujashop.com

This topic has 26 replies, 3 voices, and was last updated 5 months ago ago by Andrew Mitchell

Fabricehty

Participant

July 6, 2024 at 05:50

Dear 8theme Support Team,

We are experiencing an issue with our website, kdpujashop.com. When we attempt to access the site with six devices simultaneously, the website freezes and becomes unresponsive.

Despite linking the website with Cloudflare, the issue persists. You can replicate this problem by testing the site on multiple devices.

We would appreciate your assistance in resolving this issue.

Thank you for your help.

Please, contact administrator
for this information.

#403324 Copied Theme version: 10

25 Answers

Fabricehty

Participant

July 6, 2024 at 05:51

Specially when 5 user search simulatenously….

On the seach box

Test done on mobile and desktop version

#403325 Copied

Andrew Mitchell

Support staff

July 6, 2024 at 08:59

Hello, Fabricehty,

I hope this message finds you well. We are currently experiencing an issue with Cloudflare’s interaction with your service. To facilitate a thorough investigation into this matter, could you kindly disable Cloudflare temporarily and provide us with FTP access credentials?

We appreciate your cooperation and understanding in this regard. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#403341 Copied

Fabricehty

Participant

July 6, 2024 at 13:26

Hello can i give you the hosting panel ?

Will that work for you ?

#403381 Copied

Rose Tyler

Support staff

July 7, 2024 at 10:28

Hello, Fabricehty,

We hope this message finds you well. We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#403443 Copied

Fabricehty

Participant

July 9, 2024 at 06:56

Hello, 8Theme’s Team,

I hope this message finds you well. I wanted to inform you that the FTP access credentials you requested have been provided in the private sector of your account. This includes the FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

If you need any further assistance or have any questions, please feel free to reach out.

Thank you for your attention to this matter.

Best Regards,
Fabrice

Please contact administrator
for this information.

#403718 Copied

Fabricehty

Participant

July 9, 2024 at 13:49

Hello any updates ??????

#403833 Copied

Fabricehty

Participant

July 9, 2024 at 13:50

refer to https://www.8theme.com/topic/website-performance-issues-on-kdpujashop-com/#post-403718

#403834 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 15:57

Hello, Fabricehty,

I hope this message finds you well.

We are writing to inform you that we are currently experiencing difficulties connecting to the FTP server. Each attempt results in an error message stating, “Connection timed out after 20 seconds of inactivity.”

We would appreciate your assistance in resolving this issue at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#403861 Copied

Fabricehty

Participant

July 10, 2024 at 06:40

Hello can you please tell me what you will need ?

Thanks,
Fabrice

#403910 Copied

Andrew Mitchell

Support staff

July 10, 2024 at 16:24

Hello, Fabricehty,

I hope this message finds you well. We are writing to request full FTP access with file modification permissions. This access is essential for us to make necessary changes to the files and initially diagnose the issue with the periodic 404 errors on the website.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Best regards,
8Theme’s Team

#404087 Copied

Fabricehty

Participant

July 12, 2024 at 15:39

Please find in private mode

Please contact administrator
for this information.

#404422 Copied

Andrew Mitchell

Support staff

July 13, 2024 at 11:51

Hello, Fabricehty,

I hope this message finds you well. We have encountered some issues with our WordPress installation that require immediate attention. It appears that certain manipulations have been made to the WordPress setup, and as a result, we are unable to log into the admin panel. Additionally, we are observing numerous errors in the WordPress scripts. For your reference, I have attached a screenshot detailing these issues.

Furthermore, our FTP service is not functioning properly. We currently can only see two files and nothing else. We urgently need access to the directory where WordPress is located to resolve these issues.

Thank you for your prompt attention to this matter. We look forward to your assistance in resolving these issues as soon as possible.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#404515 Copied

Fabricehty

Participant

July 13, 2024 at 13:02

Please check private

Please contact administrator
for this information.

#404544 Copied

Andrew Mitchell

Support staff

July 14, 2024 at 12:33

Hello, Fabricehty,

I hope this message finds you well.

We regret to inform you that the current file structure available on the FTP does not meet our requirements. Presently, there are only two files present, whereas the complete WordPress file structure is necessary.

For your reference, please see the required structure here: https://prnt.sc/pIRRQkozgpSg

We kindly request that the full file structure be uploaded to ensure compliance with our specifications.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#404639 Copied

Fabricehty

Participant

July 14, 2024 at 17:04

Dear Sir,

Thank you for contacting us!

If you upload files to the file manager using an FTP account, it will be there at File manager –> public_html –> kdpujashop.mu –> support

So, you have to move all the files from the above path to your root directory, if you don’t understand you can upload files using cPanel file manager directly.

Regards,

Please contact administrator
for this information.

#404683 Copied

Fabricehty

Participant

July 15, 2024 at 13:23

Hello , may i get an updates ??

#404822 Copied

Andrew Mitchell

Support staff

July 15, 2024 at 13:46

Greetings, Fabricehty,

We would like to express our gratitude for providing us with the necessary access. Could you please verify if the error persists? Kindly note that it is essential to clear both the local cache and CDN before conducting the verification.

Best Regards,
8Theme’s Team

#404831 Copied

Fabricehty

Participant

July 16, 2024 at 10:42

guys why i only have one big categorie in my website ??

#405066 Copied

Fabricehty

Participant

July 16, 2024 at 10:56

https://kdpujashop.mu/

Category is not like before
i gave you full access to solve an issues about multi device usage on the website

please check again

#405071 Copied

Fabricehty

Participant

July 16, 2024 at 11:26

the 2 plugin that u installed on the website mess up

Loginator and Speedlite Cache

Never install it again,

The only thing that u need to do is to check why users cannot access the website au the same time

#405089 Copied

Fabricehty

Participant

July 17, 2024 at 11:55

Can you please tell me why one categorie , what did you do to my website ????

Files is visible for topic creator and
support staff only.

#405359 Copied

Andrew Mitchell

Support staff

July 17, 2024 at 12:38

Hello, Fabricehty,

I hope this message finds you well.

We would like to inform you that we have not installed any additional plugins on your website, nor have we made any changes related to categories or other site content.

If you have not made these changes either, we recommend that you review the access permissions of all individuals who have access to your site and, if necessary, update them to ensure security.

Best regards,
The 8Theme Team

#405387 Copied

Fabricehty

Participant

July 19, 2024 at 09:57

Hello why categorie Xstore is not working , guys it on your end !

#405826 Copied

Rose Tyler

Support staff

July 19, 2024 at 12:22

Hello, Fabricehty,

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#405858 Copied

Andrew Mitchell

Support staff

July 23, 2024 at 12:23

Dear Fabricehty,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#406522 Copied
Tagged: fixing kdpujashop.com issues, improve kdpujashop.com loading time, kdpujashop.com performance issues, website speed optimization, woocommerce performance solutions, wordpress woocommerce themes
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Website Performance Issues on kdpujashop.com

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