Website Performance Issues on kdpujashop.com

Hello, Fabricehty,

I hope this message finds you well. We are currently experiencing an issue with Cloudflare’s interaction with your service. To facilitate a thorough investigation into this matter, could you kindly disable Cloudflare temporarily and provide us with FTP access credentials?

We appreciate your cooperation and understanding in this regard. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

We hope this message finds you well. We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

I hope this message finds you well.

We are writing to inform you that we are currently experiencing difficulties connecting to the FTP server. Each attempt results in an error message stating, “Connection timed out after 20 seconds of inactivity.”

We would appreciate your assistance in resolving this issue at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

I hope this message finds you well. We are writing to request full FTP access with file modification permissions. This access is essential for us to make necessary changes to the files and initially diagnose the issue with the periodic 404 errors on the website.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Best regards,
8Theme’s Team

Hello, Fabricehty,

I hope this message finds you well. We have encountered some issues with our WordPress installation that require immediate attention. It appears that certain manipulations have been made to the WordPress setup, and as a result, we are unable to log into the admin panel. Additionally, we are observing numerous errors in the WordPress scripts. For your reference, I have attached a screenshot detailing these issues.

Furthermore, our FTP service is not functioning properly. We currently can only see two files and nothing else. We urgently need access to the directory where WordPress is located to resolve these issues.

Thank you for your prompt attention to this matter. We look forward to your assistance in resolving these issues as soon as possible.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

I hope this message finds you well.

We regret to inform you that the current file structure available on the FTP does not meet our requirements. Presently, there are only two files present, whereas the complete WordPress file structure is necessary.

For your reference, please see the required structure here: https://prnt.sc/pIRRQkozgpSg

We kindly request that the full file structure be uploaded to ensure compliance with our specifications.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Fabricehty,

I hope this message finds you well.

We would like to inform you that we have not installed any additional plugins on your website, nor have we made any changes related to categories or other site content.

If you have not made these changes either, we recommend that you review the access permissions of all individuals who have access to your site and, if necessary, update them to ensure security.

Best regards,
The 8Theme Team

Hello, Fabricehty,

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team