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Website performance, speed, responsiveness, and overall health of the site in question

This topic has 9 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

Mark

Participant

May 2, 2024 at 09:55

Good day, 8Theme Team

Please see below email from the developer for your reference and assistance.

# Elementor is not allowing editing again. As such, I cannot edit any pages using Elementor. Please fix resources limits and advise when done. (Pages still not editable, just loading Elementor). Screen video to follow via we-transfer.

# Performance Summary: A.) Is it Quick? – Needs Improvement?, B.) Is it Usable: Needs Improvement?, C.) Is it Resilient – Not Bad? (See link 1-4 for more in-depth details) – No feedback from Mohammad to date?
(We continue to be concerned about the site functionality, speed, responsiveness, and general performance of the site) – this is due to WP Rocket being disabled as per 8theme request. Please direct this query to theme as they might have a solution for caching.

# Based on the screenshots below, we are concerned that the site performance dropped from 60 to 30. Could you please provide the cause of the site performance metrix’s 50% decline? Please also look into the recommended improvements on the “Site Health” screen and report your findings for our records. – this is largely theme dependant due to WP Rocket being disabled as per 8theme request. Please direct this query to 8theme as they might have another solution for caching and optimization.

#393693 Copied Theme version: 9.3.8

8 Answers

Mark

Participant

May 2, 2024 at 10:48

Please see below message from the developer for your response: Still getting a Server Error And loading icon when loading Elementor editor

#393703 Copied

Mark

Participant

May 2, 2024 at 10:51

I believe it could be the “Theme”, as I updated the theme plugin last night.

#393704 Copied

Mark

Participant

May 2, 2024 at 12:48

Good day, 8Theme Team

Please be advised that I logged a support call this morning at 09.55am and am still waiting for help and assistance with the issues listed by the developer.

#393717 Copied

Rose Tyler

Support staff

May 2, 2024 at 12:53

Hello, Mark

Thank you for getting in touch with us.

Contact your hosting provider and ask to fix the memory error https://prnt.sc/Wl-HDP-BoAP-
Also, read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Make sure there will be shown at least 280 – https://prnt.sc/MnGsKBcgk7t0

Best regards,
The 8Theme Team

#393721 Copied

Mark

Participant

May 2, 2024 at 14:17

Good day, Rose

Thank you for your message and the contents thereof noted and appreciated.

May I also request feedback regarding the below pain points regarding the site performance, optimization by the developer.

# This is due to WP Rocket being disabled as per 8theme request. Please direct this query to theme as they might have a solution for caching. Please direct this query to 8theme as they might have another solution for caching and optimization.

#393738 Copied

Jack Richardson

Support staff

May 2, 2024 at 15:13

Dear @Mark,

We are pleased to inform you that we have compiled a detailed documentation covering the most frequently asked support queries and solutions related to site optimization. We encourage you to consult this resource to configure your website optimally, as it includes our recommended settings.

For your convenience, here are direct links to specific articles that might be of interest:

1. Enhancing WP Rocket Settings with XStore:
[How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

2. Accelerating Site Performance:
[How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)

You can access our full documentation at:
[8Theme’s Comprehensive Documentation](https://www.8theme.com/documentation/xstore/)

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#393754 Copied

Mark

Participant

May 2, 2024 at 17:44

Hi Jack

Thank you for your message and the contents thereof appreciated.

#393779 Copied

Rose Tyler

Support staff

May 3, 2024 at 07:15

Dear @Mark,

You’re welcome!

Best Regards,
The 8Theme Team

#393811 Copied
Tagged: fast woocommerce wordpress templates, responsive woocommerce templates, website health monitoring wordpress, woocommerce performance optimization, wordpress site speed improvement
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