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Website problems - by Andriana - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 5 years, 2 months ago ago by John Holden

Andriana

Participant

October 17, 2019 at 13:24

Hello!
Unfortunately, we are facing some issues with our website. Especially with products pages in our shop catalog. The error message is: The site is experiencing technical difficulties.
Please help!

#223389 Copied Theme version: 6.1.3

12 Answers

Rose Tyler

Support staff

October 17, 2019 at 13:29

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
What version of the XStore Core plugin do you use?
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#223392 Copied

Andriana

Participant

October 17, 2019 at 13:33

I’ve deleted the lastest plugins but it didn’t work. Unfortunately, our developer cannot help right now but we need to get the website fixed. Please help

#223396 Copied

Andriana

Participant

October 17, 2019 at 13:34

X Core Version 1.4.4

#223397 Copied

Rose Tyler

Support staff

October 17, 2019 at 13:40

Hello,

If you are using the latest version of the Core plugin you need to update the theme too http://prntscr.com/pkkqj8 https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

Regards

#223398 Copied

Andriana

Participant

October 17, 2019 at 13:46

Here are the details.
Please do all the updates if required.

Thank you

Please contact administrator
for this information.

#223401 Copied

Rose Tyler

Support staff

October 17, 2019 at 14:25

Hello,

You are using 5.6.38 version of PHP but min required PHP version is 7.0 http://prntscr.com/pkljag You need to update the PHP version to 7.2, contact your hosting provider to get help with this.
Also, do the backup of your database and files before starting the theme update.

Regards

#223410 Copied

Andriana

Participant

October 17, 2019 at 14:57

How is it possible to update the theme by a non-developer?

#223416 Copied

Rose Tyler

Support staff

October 17, 2019 at 15:01

Go to Appearance > Themes > click on Update now
or follow this article https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#223418 Copied

Andriana

Participant

October 17, 2019 at 15:38

We have done everything and the website seems to work properly but the problem is that some of the features have disappeared such as header and footer. We have done backup and what should we do now?
Why the website breaks every time that there is an update?

#223419 Copied

Rose Tyler

Support staff

October 17, 2019 at 15:47

Hello,

The update should not cause any problems. Have you cleared all cache?
I would recommend you to activate Header builder via Theme options and create the desired header for desktop and mobile from scratch (current headers layouts and settings will be deprecated in 3 months). Here you can find video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Go to Appearance > Widgets > and set correct content for the Footer widget area.

Regards

#223420 Copied

Andriana

Participant

October 17, 2019 at 15:55

The website doesn’t even work now. Please help!! What’s going on?

#223421 Copied

John Holden

Support staff

October 18, 2019 at 04:20

Hi,

Please send:

– Screenshot of issues
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#223435 Copied
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