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Website Stopped Responding After xstore update

This topic has 12 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

thussain89

Participant

January 23, 2018 at 05:20

Hi

Can someone please assist on this issue the whole website has stopped responding and no one is able to access any of the page after i updated the xstore theme.

Details are given in private content

#182681 Copied

11 Answers

Rose Tyler

Support staff

January 23, 2018 at 09:14

Hello,

I do not see details in this post. Please provide wp-admin and FTP access in Private Content.

Regards

#182701 Copied

thussain89

Participant

January 23, 2018 at 11:48

that’s add i added everything in private content earlier. anyways here are the details one more time in private content

Please, contact administrator
for this information.

#182717 Copied

Rose Tyler

Support staff

January 23, 2018 at 13:19

I’ve re-saved Theme Options. Please check your site now.

Regards

#182724 Copied

thussain89

Participant

January 23, 2018 at 22:07

well the site is backup but none of my post is showing on any of my pages anymore

#182763 Copied

thussain89

Participant

January 24, 2018 at 10:30

in addition to this when i go to front end editor i can see the posts as soon i commit changes come back to normal page it shows nothing

#182805 Copied

Rose Tyler

Support staff

January 24, 2018 at 10:43

Hello,

We can’t connect to FTP. What hostname should we use?

Regards

#182806 Copied

thussain89

Participant

January 24, 2018 at 11:32

looks like ftp is not working at all of sudden is there any other way we can fix this issue

#182814 Copied

thussain89

Participant

January 24, 2018 at 12:10

ok there were some dns issue here are the login details

Please, contact administrator
for this information.

#182830 Copied

Olga Barlow

Support staff

January 24, 2018 at 12:20

Hello,

I have checked your site and see posts now http://prntscr.com/i4v7jz
What changes did you commit?

Regards

#182833 Copied

thussain89

Participant

January 26, 2018 at 21:56

Hi Olga,

I was on cloudflare nameservers, hence the ftp was also not working. but if i go back to cloudflare for cdn it will stop the post display again i guess.

#183120 Copied

Olga Barlow

Support staff

January 29, 2018 at 11:05

Hello,

If you use CDN and update theme/WordPress/plugins you need to make sure that CDN copy is also updated.
Because the cached copy of some styles and scripts could be the reason of the problem.

Regards

#183199 Copied
Tagged: array, json, persuasive, resoult, responding, return, stopped, themes, update, website, woocommerce, wordpress, xstore
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