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Website theme not displaying correctly – help urgently

This topic has 9 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

MelanieK

Participant

September 22, 2021 at 20:18

Hi

Website theme not displaying correctly – help urgently

Site theme is not functioning properly some images are missing and instagram images is not showing but if i have to clear cache my sites is back to normal again and working properly.

When i am going to other pages the issue is showing again but when i am going to clear cache again the sites back to normal.

Please help!

Thank you!

#303172 Copied Theme version: 6.3.2 WooCommerce version: 5.7.0

8 Answers

Olga Barlow

Participant

September 23, 2021 at 18:05

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

Regards

#303284 Copied

MelanieK

Participant

September 23, 2021 at 20:07

Hi

Please check i have added your wpdashboard and SFTP of our wpengine server.

Thanks

Please contact administrator
for this information.

#303292 Copied

MelanieK

Participant

September 24, 2021 at 20:53

Hi

May i follow up on this may i know if there some working on this issue.

Thanks!

#303419 Copied

Olga Barlow

Participant

September 27, 2021 at 18:29

Hello,

As I can see you use third-party plugin to display Instagram feed in footer – Smash Balloon Instagram Feed plugin. So, contact plugin author if you have issues with their element. We are able to help you only with Royal theme settings.

Regards

#303685 Copied

MelanieK

Participant

September 27, 2021 at 20:19

Hi

Thank you for your feedback.

But thats not the issue when i am trying to clear the site cache everything is working properly again but going to other page the site instagram and some part of the page in homepage image is missing.

Image missing on homepage
http://prntscr.com/1tuub22

Instgram not displaying
http://prntscr.com/1tuude6

Layout change to block this should be full width
http://prntscr.com/1tuukg4

Error
http://prntscr.com/1tuu7rk

I will give you sample how the perfect working site here: https://www.beaux-artsclassicproducts.com/ this is a live site so can compare whats the difference.

NOTE:
All errors are getting fixed when trying to clear cache.

Please let me know your feedback.

Thank you!

#303697 Copied

Olga Barlow

Participant

September 28, 2021 at 08:35

Hello,

Try to disable Object caching in cache settings and check your site after that.

Regards

#303724 Copied

MelanieK

Participant

September 29, 2021 at 14:42

Hi

Thank you for the information it is look works but there are another issue and still reviewing if this is connected to the themes will let you know once i have found out.

Thank you!

#303947 Copied

Rose Tyler

Support staff

October 2, 2021 at 12:50

Hello,

You’re welcome!

Regards

#304279 Copied
Tagged: best selling, correctly, display, help, support, themes, woocommerce
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