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Website unable to remember last choice for category/subcategory

This topic has 6 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Jack Richardson

RC

Participant

October 7, 2024 at 18:26

If I select a category and subcategory and click on a product, I would like the website to remember these chooses when I view the product.
At the moment, when I click on a product, the fist category is always “pre-selected”.
Please see the attached pictures.

website: http://www.feeltherace.com

Example: Select Clothing Women -> Hoodies -> Click on the product
The website pre-selects “Clothing Mens” and I would like it to stay on “Clothing Women”

How can I solve this please?

Files is visible for topic creator and
support staff only.

#417650 Copied Theme version: 9.4.2

5 Answers

Rose Tyler

Support staff

October 8, 2024 at 09:06

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417722 Copied

RC

Participant

October 14, 2024 at 07:41

Hi, thank you for the response.
I have provided you with credentials in the Private Content area.

Please contact administrator
for this information.

#418489 Copied

Jack Richardson

Support staff

October 14, 2024 at 09:22

Dear @RC,

We hope this message finds you well.

Upon reviewing your headers, we noticed that you have created custom headers with varying conditions for different product category pages, as shown here: https://prnt.sc/rejGJs3qlxaX. To ensure proper functionality, we recommend adjusting your conditions on each header so that they apply correctly to products assigned to specific categories.

As this is not a theme-related bug or issue, we are unable to provide a direct solution. However, we are happy to continue offering guidance, as we have done previously. Please take a moment to review and refine the conditions for each of your headers.

Should you need further assistance, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#418517 Copied

RC

Participant

October 14, 2024 at 10:19

Hello,

Thank you for the reply. My colleague in charge of this matter is asking is you can please let us know the proper way of adjusting these conditions.

Kind regards,
Rares

#418539 Copied

Jack Richardson

Support staff

October 14, 2024 at 13:25

Dear @RC,

We hope this message finds you well.

Kindly review the following screenshot, which outlines the additional conditions required for the correct display of headers on single product pages:
https://prnt.sc/TMN4MSEUCKGp

In summary, we recommend adding a condition to ensure that your headers are displayed on products within specific product categories.

Please take a moment to review and implement the necessary changes.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#418599 Copied
Tagged: fix woocommerce themes memory issue, improve woocommerce theme functionality, optimize woocommerce themes performance, resolve wordpress woocommerce errors, subcategory saving problem woocommerce, wordpress woocommerce category choice
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