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Website very slow to load with your theme Royal

This topic has 18 replies, 5 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

ziloub

Participant

December 10, 2014 at 04:19

Hi,

my website built with Royal Theme is quite slow (I had many feedbacks from many visitors on all part of the world to tellme the website is very slow to load, mostly for the main index page).
I saw also that others of your client complains about that.

Could you check it please ?
Because we lost many visitors due to that issue.
Any ways to optimize your theme?
I also use wp supercache, but I don’t see better results ….

I gave you the credentials on private content. Please be careful, the website is in production!

Regards

Sylvain

Please, contact administrator
for this information.

#28781 Copied

17 Answers

Robert Hall

Support staff

December 10, 2014 at 15:23

Hello,

Did you tried your site with default theme and you had better result?

Regards,
Robert Hall.

#28852 Copied

ziloub

Participant

December 10, 2014 at 16:16

Your answer is quite weird…
There is many theme example for your theme… If we have to use only the default theme of ROYAL, I would not bought it! ….
Of course I don’t use the default theme, but one of your example.

This is not a good reason to have it slow.
Please investigate. You says that your theme is “optimized”. If it’s not the case, you have to do something for your clients.

Regards

Sylvain

#28869 Copied

ziloub

Participant

December 11, 2014 at 12:20

So… Do I have to understand that there is only the “default” theme (between your like 20 examples) that loads good? :/

Sylvain

#29004 Copied

Eva Kemp

Support staff

December 11, 2014 at 16:36

Hello,

Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29097 Copied

timbor

Participant

December 12, 2014 at 04:35

I am also running the theme with very slow response times.. especially in the admin area.

The site is running on a high spec dedicated server.. If somsone could take a look as to why the site load times are soo bad that would be great.

I have attached login details to this post as well.

Also updated to the latest version of the theme as well.

Please, contact administrator
for this information.

#29171 Copied

Eva Kemp

Support staff

December 12, 2014 at 09:45

Hello @timbor,

I’ve checked your site and it loads quite fast:

Also I tested it with default WordPress theme and load time was 4.24s, even more than with our theme.
The issue may be caused by some plugins that makes site load slower.

Thank you.
Regards,
Eva Kemp.

#29207 Copied

Nebulas

Participant

December 12, 2014 at 11:31

I have the same problem..very very slow administration.
I have the agency template activated. Sometimes when I save the page, the refresh crash and show me blank page.

What’s the problem?

#29243 Copied

Robert Hall

Support staff

December 12, 2014 at 11:52

Hello Nebulas,

Try to test your site with default WordPress theme. Also disable plugin one by one. Maybe it affects.

Regards,
Robert Hall.

#29246 Copied

Nebulas

Participant

December 12, 2014 at 11:54

Solve it! They are the recommended plugins, one of these: Essential grid, Master Slider, Screets Chat and WishList

#29247 Copied

Robert Hall

Support staff

December 12, 2014 at 11:57

So, is your issue resolved and site works faster?

Regards,
Robert Hall.

#29249 Copied

Nebulas

Participant

December 12, 2014 at 12:01

Yes! I don’t think I will use them for the moment. Then I tried to turn them off. the site works well now!

#29251 Copied

Eva Kemp

Support staff

December 12, 2014 at 17:28

Hello,

We’re glad to hear your site works fine.

Have a great weekend!
Regards,
Eva Kemp.

#29303 Copied

ziloub

Participant

December 17, 2014 at 10:19

Hi,

I give you now the credential for the website I talked about.
It’s again very slow for my website …, and also, I don’t know why, but now the full screen video on the Revolution slider (Html5 video) is very slow also! And it looks like “pixelized” ….
And I have all the correct formats for the video (mp4, ogv, webm) and the size of the video is only 2Mbs…

Could you please see why the website is running slow like that ?
And why the Html5 video is not working well ? (it’s the second slider on the Revolution Slider called Freexion-Accueil)

Thanks for your support

Regards

Sylvain

Please, contact administrator
for this information.

#29985 Copied

Eva Kemp

Support staff

December 17, 2014 at 12:34

Hello,

Sorry but we don’t see the problem you described. The video is loading fast and displayed fine.
Are you using the latest browser version?
What browser are you checking the site in?

Thank you.
Regards,
Eva Kemp.

#30007 Copied

ziloub

Participant

December 18, 2014 at 08:38

I’m using Google Chrome Version 39.0.2171.95 (64-bit) (the last version) and the video is loading slowly and pixelized …
For my client also, as for others peoples…
I do not understand how you can see the video perfectly working.

Regards

Sylvain

#30198 Copied

ziloub

Participant

January 10, 2015 at 08:39

We did tests with many new versions, many OS also.
Video is pixelated on all navigators, except Firefox…

So i will not use the html5 video insert with Revolution slider. It’s not working good at all.

Regards

Sylvain

#32738 Copied

Eva Kemp

Support staff

January 10, 2015 at 09:31

Hello @ziloub,

We’ve replied to you on other topic that you created.
Please check.

Regards,
Eva Kemp.

#32746 Copied
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Website very slow to load with your theme Royal

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