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Website very very SLOW - by franci64 - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

franci64

Participant

September 20, 2021 at 11:23

Hello,
I have a very big problem. As you can see from the screenshot my site is very slow even with good hosting and all requirements. My ecommerce with this speed will never work, I have the store ready and I cannot use it !!! I await your help !!!!

https://drive.google.com/file/d/16TUQrRwQOZeqrs_ZO-8wrIVT-Kn4LWfY/view?usp=sharing

https://drive.google.com/file/d/1i1lN-7KMAjvPGPHUQv8mobdA5W12Drd5/view?usp=sharing

#302797 Copied Theme version: 8.0.5 WooCommerce version: Woocommerce Version 5.6.0

8 Answers

Olga Barlow

Support staff

September 21, 2021 at 17:42

Hello,

Could you, please, provide us with WP Dashboard access to your site to check the settings that you use?

Regards

#302975 Copied

franci64

Participant

September 22, 2021 at 07:57

Ok Olga okay, can you give me an email address to create an administrator account on my site? This way you can log in and check all the details

#303054 Copied

Olga Barlow

Support staff

September 22, 2021 at 17:11

Hello,

We don’t have a special email for these purposes. So, you can use any email you want and provide us just with a username and pass.

Regards

#303148 Copied

franci64

Participant

September 23, 2021 at 16:43

Hi Olga, I will privately forward your access data to you

Please contact administrator
for this information.

#303264 Copied

franci64

Participant

September 27, 2021 at 14:47

I sent my email and password privately to log into the site and troubleshoot speed issues. I am waiting for your reply as soon as possible because I should go online with the store. Thanks

#303644 Copied

Olga Barlow

Support staff

September 27, 2021 at 16:19

Hello,

I have tested your site and the loading time is fast (Load time 869 ms)
https://prnt.sc/1tu5tyu
https://tools.pingdom.com/#5f09f5df28c00000
So, I don’t see the problem with the site loading speed that you described.

Regards

#303664 Copied

franci64

Participant

September 27, 2021 at 16:45

Good evening, now the speed is fine but the site is not working, the product page is displayed like this, it’s a big problem !!!!!

https://drive.google.com/file/d/18M97PoB-5epwXyvKRfx2__G5UX99G7LX/view?usp=sharing

#303667 Copied

Olga Barlow

Support staff

September 28, 2021 at 10:29

Hello,

Check now, please.

Regards

#303734 Copied
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