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Website, WordPress chrashed after update!?

This topic has 4 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Awais Ahmed

  • Avatar: Farcela
    Farcela
    Participant
    September 7, 2022 at 21:28

    Hi,

    I’ve just followed the instruction video how to update the theme with ftp. I followed step by step and now my website is crashed and im getting the following error tring to open Xstore core plugin:

    Warning: require_once(/mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/deprecated/deprecated.php): Failed to open stream: No such file or directory in /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/kirki.php on line 76 Fatal error: Uncaught Error: Failed opening required '/mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/deprecated/deprecated.php' (include_path='.:/opt/RZphp80/includes') in /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/kirki.php:76 Stack trace: #0 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/app/controllers/customizer.php(72): require_once() #1 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/router.php(168): ETC\App\Controllers\Customizer->hooks() #2 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/router.php(108): ETC\Inc\Router->dispatch() #3 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/router.php(93): ETC\Inc\Router->_register_routes() #4 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/inc/core.php(103): ETC\Inc\Router->__construct() #5 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(185): ETC\Inc\Core->__construct() #6 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(119): ETC_Initial->run_etc() #7 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(105): ETC_Initial->__construct() #8 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(417): ETC_Initial::instance() #9 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/et-core-plugin.php(421): initial_ETC() #10 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-admin/includes/plugin.php(2313): include_once('...') #11 /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-admin/plugins.php(192): plugin_sandbox_scrape() #12 {main} thrown in /mnt/web006/b1/11/511993911/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/et-core-plugin/packages/kirki/kirki.php on line 76

    How to fix this?

    #333516 Copied Theme version: 8.3.2
    3 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 8, 2022 at 05:24

    Hello, @Farcela,

    Have you updated the Theme required and recommended plugins as well after the theme update?

    Please go to XStore >> Dashboard >> Plugin Installed and try to update all the plugins from there one by one, which you are using on your site, I am sure it will help you in solving your issue.

    Otherwise, please share your site WP Admin URL and Credentials with me in a private content area of this topic, so that I’ll check and help you out further.

    Regards 8Themes Team.

    #333520 Copied
    Avatar: Farcela
    Farcela
    Participant
    September 8, 2022 at 09:25

    Hi,

    I followed the steps in this video, from 1:40 ‘Update theme through FTP’:
    https://www.youtube.com/watch?v=xMEoi3rKoHk

    And i got the error message above: E.g. the ‘deprecated’ folder does not exist in the new update files.

    I’ve fixed this by reuploading a back up and update the theme from wordpress automatic updates (first part of the youtube video). Now its working again. So the FTP methode in the video doesn’t describe it correctly i guess?

    Regards

    #333542 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 8, 2022 at 10:00

    Hello, @Farcela,

    The FTP method also works fine, there must be some corruption while uploading the files to the server via FTP.

    But in the end, the Sound’s Good! that you reupdated the theme automatically and it worked and solved your issue.

    If you will have any new issues in the future, feel free to contact us anytime, we are always here to help you…

    Thanks for contacting us.
    Have a nice day.

    Case Closed.
    Regards 8Themes Team.

    #333546 Copied

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