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Weird problem with the menu and main page of the template

This topic has 12 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Kostoff

Participant

October 6, 2023 at 13:08

Hello, I have a strange problem with the main page and menu. I put the theme on top of an already existing site that I’ve copied to a subdomain where I’ll be running it. The problem is that when I start to change something on the main page while I’m logged into the site, everything is fine. When I open it elsewhere, the menu doesn’t look right, the main page picture is kind of different, and some of the default pictures down the main page aren’t visible at all: https://new.heliantheae.bg
And one more question, how can I put the menu to be like in the English version: https://en.heliantheae.bg

#369555 Copied Theme version: 9.1.13 WooCommerce version: 8.1.1

11 Answers

Rose Tyler

Support staff

October 6, 2023 at 13:34

Hello, Kostoff,

Thank you for contacting us and for using XStore.

Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

If you are using a cache plugin, temporarily disable it.

“And one more question, how can I put the menu to be like in the English version: https://en.heliantheae.bg” – what exactly do you mean? Header overlap can be activated via Header Builder.

Kind Regards,
8theme team

#369556 Copied

Kostoff

Participant

October 6, 2023 at 15:31

Okey, I stopped the cache and now everything is fine.
Header Overlap is not active in both versions, but in English it is overlapped. I looked at all the options, everything is the same in both versions. I’m probably missing something…

#369580 Copied

Rose Tyler

Support staff

October 6, 2023 at 15:41

Hello, Kostoff,

We appreciate your prompt response.

Please check Multiple headers, or provide us with temporary wp-admin access, so we can check your settings.

https://youtu.be/BpeXfzNwkOc?feature=shared

Kind Regards,
8theme team

#369582 Copied

Kostoff

Participant

October 6, 2023 at 16:12

I am sending access

Please contact administrator
for this information.

#369587 Copied

Rose Tyler

Support staff

October 6, 2023 at 16:24

Hello, Kostoff,

You provided access to new.heliantheae.bg , but en.heliantheae.bg is another site, what about access there, so we can compare settings?

Do you want to get header overlap on the Home page of new.heliantheae.bg? Then follow next screenhots: https://prnt.sc/j2cOciTg0oDm > https://prnt.sc/TeXcNxOQEQWa > https://prnt.sc/LyoZQe7iITjA

Kind Regards,
8theme team

#369588 Copied

Kostoff

Participant

October 6, 2023 at 16:38

I am sending another access

Please contact administrator
for this information.

#369593 Copied

Rose Tyler

Support staff

October 8, 2023 at 12:19

Hello, Kostoff,

Thank you for your response.

Did you read our answer? – “Do you want to get header overlap on the Home page of new.heliantheae.bg? Then follow next screenhots: https://prnt.sc/j2cOciTg0oDm > https://prnt.sc/TeXcNxOQEQWa > https://prnt.sc/LyoZQe7iITjA ”

On your en.heliantheae.bg, the Header for Home https://prnt.sc/WOtGstiBoOxZ has overlap enabled – https://prnt.sc/k2ft5fTDrN7V

Was your question answered? What else assistance is needed from our side?

Kind Regards,
8theme team

#369646 Copied

Kostoff

Participant

October 8, 2023 at 17:47

Okay, but now the header goes into part of the pages and hides the top of the blog, shop, products, etc. Otherwise, the main page is already okay.

#369685 Copied

Rose Tyler

Support staff

October 9, 2023 at 07:04

Hello, Kostoff,

You were need to enable the overlap for Home page header only, not for other headers.
We’ve changed the settings on https://new.heliantheae.bg/ , please clear the cache and check now.

Kind Regards,
8theme team

#369704 Copied

Kostoff

Participant

October 9, 2023 at 08:23

Thanks for the replies and help!

#369710 Copied

Tony Rodriguez

Support staff

October 9, 2023 at 08:27

Hello, @Kostoff,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#369711 Copied
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Weird problem with the menu and main page of the template

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