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When applying them changes to the header, and publishing, it will not keep the settings.

This topic has 2 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

merlinmexus

Participant

July 14, 2024 at 18:02

When applying them changes to the header, and publishing, it will not keep the settings. I change the colours and the fonts, and publish, the theme setting show it’s applied, but when i go back to the site, it has reverted to default settings even though the theme options show i have chosen new colours or fonts.

Can you help please? This has been a frustrating experience, i have multiple themes historically, this is the first time i will be requesting a full refund.

#404689 Copied Theme version: 9.3.15

1 Answer

Rose Tyler

Support staff

July 15, 2024 at 08:03

Hello merlinmexus,

Thank you for reaching out to us with your concerns. We’re sorry to hear about the difficulties you’ve been experiencing with our theme settings. We understand how frustrating it can be when changes do not appear as they should.

Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your patience and cooperation. We look forward to resolving this issue for you promptly.

Best Regards,
8Theme’s Team

#404733 Copied
Tagged: applying changes woocommerce, best selling woocommerce, header settings problems, publishing woocommerce themes, woocommerce settings persistence, woocommerce themes issues
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