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When can I expect a response from Envato?

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Barış

Participant

July 2, 2023 at 14:04

I kindly request a refund of the amount paid as the theme I purchased is not performing adequately. I intended to replace my long-used theme with the purchased one, but its slow performance has resulted in significant sales loss. I would greatly appreciate it if you could process the refund as soon as possible. It is crucial for me that the process is expedited.

Please, contact administrator
for this information.

#360996 Copied Theme version: 9.1.8

3 Answers

Rose Tyler

Support staff

July 2, 2023 at 14:12

Hello, Barış,

Refund given.

Kind Regards,
8theme team

#360998 Copied

Barış

Participant

July 5, 2023 at 10:41

Hello again, it says return accepted, but the money has not been deposited in my account yet. What should I do ?

#361265 Copied

Rose Tyler

Support staff

July 5, 2023 at 10:52

Hello, Barış,

We did what we can from our side, we can not affect further progress.
You can wait and read Envato documentation –
https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#:~:text=If%20your%20refund%20request%20is%20approved%20by%20the%20author%2C%20it,three%20to%20five%20business%20days. or contact their support https://prnt.sc/iuYW0Xypq03q

Kind Regards,
8theme team

#361267 Copied
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