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When clicking on Product settings it does not load settings

This topic has 5 replies, 2 voices, and was last updated 1 years, 5 months ago ago by creativesite

creativesite

Participant

July 15, 2023 at 12:35

Hi,

Please see the attached image..
When clicking on Product settings it does not load settings on the left.

Is it something that we created while uploading products from a csv?

Thank you,
Barbara

Please, contact administrator
for this information.

#362018 Copied Theme version: 9.1.9 WooCommerce version: 7.8.2

4 Answers

Rose Tyler

Support staff

July 16, 2023 at 08:42

Hello, Creativesite,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ Make sure that the problem is not caused by changes in child theme files.

3/ Try to downgrade the PHP version to 8.0.

Kind Regards,
8theme team

#362037 Copied

creativesite

Participant

July 17, 2023 at 10:13

Hi,

Thank you for the help. I discovered, the issue isn’t related to the theme at all.
My site got hacked… :/
I’ll handle it.

https://postimg.cc/LJKY9ST1

#362103 Copied

Rose Tyler

Support staff

July 17, 2023 at 10:42

Hello, Creativesite,

Thank you for letting us know.

We hope that the issue with the hacking will be resolved in the best way possible.

If you have any other questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#362111 Copied

creativesite

Participant

July 17, 2023 at 10:55

Okay, I hope too and thank you 🙂

#362112 Copied
Tagged: best selling themes, loading settings, product settings, troubleshooting, woocommerce
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When clicking on Product settings it does not load settings

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