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When creating a new slide, error message received

This topic has 2 replies, 2 voices, and was last updated 9 months ago ago by Tony Rodriguez

Kore

Participant

February 16, 2024 at 21:01

when creating a new slide, error message received, see attached screenshot.

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#383654 Copied Theme version: 9.2.8

1 Answer

Tony Rodriguez

Support staff

February 17, 2024 at 07:10

Hello, @Kore,

Thank you so much for purchasing our theme and contacting our support center.

Upon careful examination, we have determined that the slides are functioning as intended on our test site. It appears that the issue is isolated to your site alone.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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for this information.

#383665 Copied
Tagged: error message solution, new slide issue, slide creation error, woocommerce slide error, woocommerce wordpress themes, wordpress theme error, wordpress troubleshooting
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