When customer goes to make a purchase the screen goes blank before checkout

This topic has 2 replies, 1 voice, and was last updated 1 years, 7 months ago ago by Nick

  • Avatar: Nick
    Nick
    Participant
    May 18, 2023 at 02:02

    Hi There,

    I have an urgent problem, when any customer goes to make a purchase on my clients website the page goes blank when going from cart to checkout.

    Please see screen recording attached.
    Please help.

    I have included a Coupon in the private area for testing and also a login to the WordPress.

    Video of issue: https://we.tl/t-EOBBzN8gS8

    Thanks
    Nicholas

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Nick
    Nick
    Participant
    May 18, 2023 at 02:51

    I have solved this issue now.

    I disabled “Disable Old Browser Support” in Optimisation and it fixed the issue.

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