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When I activate XStore Core the customer page of the backend and the page edition is not shown

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Eduard

Participant

April 13, 2023 at 11:36

When I activate XStore Core the customer page of the backend and the page edition, and the plugin Rank Math SEO is not shown.
I deactivate all the plugins and I can see the woocommerce customer page correctly and enter the page edit page, and the plugin Rank Math SEO. Activating the XStore Core plugin no longer displays anything.

#353201 Copied Theme version: 5.1 WooCommerce version: 7.5.1

5 Answers

Rose Tyler

Support staff

April 13, 2023 at 13:15

Hello, Eduard,

Thank you for getting in touch with us.

Please provide temporary wp-admin access.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Also, provide URL of page with the problem.

Kind Regards,
8theme team

#353206 Copied

Eduard

Participant

April 13, 2023 at 15:12

OK

Please contact administrator
for this information.

#353214 Copied

Rose Tyler

Support staff

April 13, 2023 at 15:48

Hello, Eduard,

Thank you for the response.

We are unable to assess the situation without the URL of the page in question. Please provide us with the URL so that we can better assist you.

Provide screenshots of the problem when the Core plugin is activated and the correct behavior without the Core plugin.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#353218 Copied

Eduard

Participant

April 13, 2023 at 16:10

Sorry…

Please contact administrator
for this information.

#353222 Copied

Rose Tyler

Support staff

April 13, 2023 at 16:17

Hello, Eduard,

Thank you for the response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#353225 Copied
Tagged: backend, core, customer, edition, page, woocommerce, wordpress, xstore
Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘When I activate XStore Core the customer page of the backend and the page edition is not shown’' has been successfully resolved, and the topic is now closed for further responses

When I activate XStore Core the customer page of the backend and the page edition is not shown

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